Refund Policies

 

Important
FEES, CONDITIONS OF ASSESSMENT AND REFUND POLICIES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE BY ACTION OF THE TENNESSEE BOARD OF REGENTS.

 

Fee refund and adjustment policies for maintenance fees, out-of-state tuition, general access fees, online fees, refundable special course fees, debt service fees, and student government.

A. Changes in a student's status which may require a refund include:

1. Dropping a course or courses.
2. Withdrawing from the Univeristy.
3. Cancellation of a class by the University.
4. Death of the student.

B. Equal exchange of courses:
Schedule changes involving the dropping and adding of an equal number of equivalent level student credit hours at the same time for the same term within the same campus program required no refund or assessment of additional maintenance fees; however, adjustment of related special course fees or lab fees may be required. Schedule changes between campus courses and DMBA and RODP courses are not equal exchanges.

C. Withdrawals:
To withdraw and apply for a refund, if applicable, students must file a formal application for withdrawal with either the Office of Student Affairs or the Office of Extended Programs. Withdrawals will be effective from the date formal application for withdrawal is filed.

D. Refund (fee adjustment) percentages: fees as referenced below do not necessarily correspond to payments on the student account.

1. 100% of fees will be refunded for drops or withdrawals prior to the first official day of classes. When the first day of classes falls on a Saturday, the 100% refund period is extended through the weekend until the following Monday morning (12:01 am).
2. 75% of fees will be refunded for drops or withdrawals from the first official day of classes through the fourteenth calendar day of classes or within an equivalent period for the summer sessions and other short term courses.
3. 25% of fees will be refunded for drops or withdrawals following expiration of the 75% period for a period of time extending 25% of the length of the term.
4. No refunds will be made beyond the 25% period.
5. 100% of fees will be refunded for classes canceled by the institution.
6. Pursuant to TCA 49-7-2301 and 49-7-2302, students called to active military or National Guard service during the semester are entitled to 100% adjustment or credit of mandatory fees.
7. A 100% refund will be provided on behalf of a student whose death occurs during the term.

To review current semester refund deadline dates, access the Student Account calendar here.

E. Refund calculation:
Per TBR Guideline B-060, "the fee adjustment is calculated as the difference between (1) the per credit hour cost of originally enrolled hours and (2) the per hour cost of the courses at final enrollment after adjustments have been applied for all courses dropped. Adjustments are calculated at the full per credit hour rate less the fee adjustment credit at the applicable fee adjustment percentage (regardless of the original number of hours enrolled). Not all drops/withdrawals will result in a fee adjustment."

F. Appeals process:
Students requesting the review of a refund policy decision due to exceptional circumstances may submit an appeal to the Fee Refund Committee. View the Fee Refund Appeal Policy and download an appeal form at Records and Registration.

Refund of Residence Hall Rent. After registration, adjustments in residence hall rent may be made as follows.

A. Rent will be prorated on a weekly calendar basis when the student is forced to withdraw from the residence hall due to personal medical reasons confirmed in writing by a licensed physician.

B. Rent will be prorated on a weekly calendar basis when the student is forced to withdraw from the residence hall at the request of the University for other than disciplinary reasons.

C. Withdrawal from the residence hall for other reasons will be subject to the same 75%/25% amounts and time periods as maintenance fees.

D. Full refund will be provided on behalf of a student whose death occurs during the term.

E. No refund will be made other than under the above conditions.

Refund of Residence Hall Reservation Deposits.  The residence hall reservation deposit will be refunded in full if:

A. Written cancellation is received in the Office of Residential Life prior to the initial semester the residence hall contract becomes effective. Initial semester cancellation deadlines are August 1st for Fall Semester and / or the academic year, December 1st for Spring Semester, and May 1st for Summer Semester.

B. The student is prevented from entering the University due to medical reasons confirmed in writing by a licensed physician.

C. Residence hall space is not available.

D. Full refund will be provided on behalf of a student whose death occurs during the term.

Refund of Meal Plan.  Meal plan changes must be updated on the Eagle Card ID before any refund will be processed.

A. Students have the option of changing their meal plan selection one time during the first two weeks of each semester without penalty. For freshmen dormitory residents who required to have a meal plan, selection changes are limited to the qualifying mandatory plans.

B. Unused meal plan selections canceled and removed from the Eagle Card ID prior to or during official registration for the term will be refunded at 100%.

C. From the beginning of the semester through the last day to drop a class with a "W" grade, the unused portion of properly canceled meal plans will be refunded.

D. After the above date, there will be no meal plan refunds.

E. 100% of the meal plan will be refunded on behalf of a student whose death occurs during the term.

F. Exceptions to the above stated policy are at the discretion of Dining Services.

Credit Balances.
All refunds, with the exception of Plus and Alternative loans, will be made by direct deposit or by check payable to the student regardless of the original payment method. With processing costs estimated to exceed the value of the check, no refunds for $1.00 or less will be issued unless specifically requested.

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