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What to do when your Mac freezes or crashes

Whenever your Mac crashes, there is a chance that information on your hard disk has become corrupted. Unless these problems are repaired, they may propagate and lead to loss of some or all of the information on your hard disk. Consequently, it is very important that you use the Disk First Aid utility immediately after every crash.

First, locate either the "Apple Macintosh CD" that came with your computer, or, if you have an older model Macintosh the "Disk Tools" disk. Insert the CD, then restart your Macintosh while holding down the "C" key until you see the smiling Macintosh face appear. If you are booting from the "Disk Tools" floppy do not hold down any keys. Locate and launch the "Disk First Aid" application.

In the "Disk First Aid" window locate the icon of the disk you wish to examine, usually your Macintosh hard disk which is identified as SCSI ID 0, and select it by clicking on it once. If a dialog box appears stating that the disk cannot be repaired then you either have open files on the disk you selected or you are trying to repair the startup disk. Although you must startup from a different disk than the one you wish to repair, you can still perform a verify operation to check the disk for problems.

Verify the disk's integrity by clicking on the "Verify" button.

As Disk First Aid verifies the disk it displays some informational progress messages. Only the final message, which will be displayed in bold typeface, is of interest.

Time Saving Tip: You can keep a copy of Disk First Aid on your Macintosh hard disk so you can verify your disk without having to boot from the CD or floppy. However, if problems are found, you will still need to startup from the CD or floppy before Disk First Aid will allow you to repair the disk.


This page maintained by: Jim Johnson
For additional information, contact Jim Johnson, JJohnson@tntech.edu
Last updated: December 14, 1998