The notification of new messages does not work, you must click into iLearn email to see if you have new messages.
When I click on Compose, Reply, Reply All or Forward nothing happens. This is because you are Blocking Pop Ups. Your Browser, Browser Toolbars by Yahoo, Google or MSN, Firewalls and Antivirus can all have a Pop Up Blocker and you need to disable all of them.
The Filter By: drop down menu does not work when it is set to a specific course. You must have it set to All Messages to see any messages.
How do I get into my iLearn Email
Access your iLearn email tool from the Email link on your top navigation bar.
How do I see messages that were sent to me
1. Click on the Inbox Folder
2. After choosing the Inbox, make sure to select "All Messages" from the "Filter By:" drop down menu.
3. Click on the Subject line of the email message.
4. Sometimes your Message Preview Pane, located at the bottom of the screen, will not display properly because it is stuck at the bottom of the screen and appears as a small slice of the screen. To fix this you need to take your mouse and rest it on top of the gray bar that is just above Message Preview and then hold down the Left Mouse button and drag it up the screen so that you can see the message. You can also change your Settings from the Message Preview pane to a Viewing Messages in a New Window.
Once you are viewing the message, you need to click on the icons across the top of the screen. The Reply Icon will open a new window that will have the sender's email address already loaded into it. When you are done, remember to click Send. The Reply All icon will open a new window with everyone's addresses already loaded into the correct fields. The Forward Icon will open a new window with the old message in it, but no email addresses in the "To:" field.
How do I Delete a message
When you are viewing a message you can click on the Move To Trash icon and this will move the message to the trash.
You can also delete several messages at once by using the checkboxes next to each message and then the Trash Can Icon above the messages.
How do I create folders
1. Click on the Folder Management icon from the main iLearn Email screen.
2. You can use the Edit Icons along the right side of the screen to change the Folder Names. You can also click on the New Folder icon along the top of the screen, which will bring you to another screen where you can create Folders to organize your email Messages and your Contacts.
3. If you click on the New Folder Icon a screen will come up asking you to choose if this folder is to help you organize the Messages or Contacts. Then you will need to give the Folder a Name and decide if you want the new folder to be organized underneath (inside of) another folder (Parent Folder). You can click "Save and New" if your are creating several folders at a time or just "Save" if you only need to create one folder. After clicking on Save you will need to click on Message list to return to the main email screen.
How do I move a message between folders
1. Once you have your folders built (see creating folders for more information) you can now return to the Message List and use the check boxes next to each email message and then use Move To drop down menu to select the folder that you want the messages moved to. They will then automatically move to the desired folder.
How do I Auto Forward emails to a different email account
1. Once inside iLearn Email, click on the Settings Icon.
2. Scroll Down to the bottom of the Settings page until you find the area called "Forwarding Options".
3. Check the box labeled "
". Then type the email address that you regularly check. This does not have to be your TTU WebMail account, but you are responsible for changing this forwarding option if you choose an account that you stop using in the future.
4. Then decide if you want to
,
, or
. We recommend the third choice and it is the default if you make no changes. Remember to click Save in the bottom right of the screen before you leave this screen.
What can I do with the Settings
There are several things you can do with Settings, but we highly recommend that you at least check the two check boxes that will let you "
" and
.
Take a few minutes to read through the other options and set it up to your specifications.
will open a new window that will have the sender's email address already loaded into it. When you are done, remember to click Send. The Reply All 
icon will open a new window with everyone's addresses already loaded into the correct fields. The Forward Icon 
will open a new window with the old message in it, but no email addresses in the "To:" field.
and this will move the message to the trash.
