Need Help?
Resetting Passwords:
Clement Hall 226 at the
window, 931-372-3388
(Hours: M-F: 8am-11pm)

Student Helpdesk:
(choose appropriate lab for hours)
931-372-3975
931-372-6400
931-372-3744

ResNet:
Clement Hall 219, 931-372-6566

Employee Computers/Software:
Contact Microsupport OR your college contact.

Report network related issues:
Call 931-372-3388

Instructional Technology:
Technology Institute
Clement Hall 215, 931-372-3675

Printing with the Pharos System

Our new Pharos Printing System is coming soon!  Read more about how it works and what new benefits it will have on the Pharos page.

Applications for Help Desk

Applications for Fall 2011 Help Desk positions in the Learning Commons (library) and Johnson Hall can be made at: http://www2.tntech.edu/its/labs/helpdeskapplication/

Accessing the campus wireless

The TTU wireless network is available in many locations across the campus. The wireless network is protected by the BlueSocket wireless gateway. This allows for control over who may use the wireless network, reserving the available band width for TTU students, faculty, and staff.

To connect directly to it: use https://bluesocket-1.tntech.edu

Find out more about the TTU Wireless Access.

Student Email Changes to Live@edu

Student email is now provided via the Microsoft Live@edu program. New students must first reset their password from their T Number to something else. View more information about new features in Live@edu, logging in and transition dates.

Faculty/Staff: This email change does not affect faculty/staff email accounts. However, when sending emails to students you will need to send it to username@students.tntech.edu (NOTE: the plural "students").

The class distribution lists remain the same (e.g. math1910-001@students.tntech.edu) and will be delivered to the students new email account.

New Infrastructure Upgrades Starting to Appear

As part of the Infrastructure Project, we are in the process of installing a new campus-wide wireless system. During installation and testing, you may notice "TTU-WLAN" as one of the available networks on your wireless devices. Keep in mind that it is not fully functional, and may be taken down at any moment for configuration and testing changes.

Please continue to use our present system ("TTU-WLAN-1") until you are notified that the new system has been officially launched. Watch for the announcement in the Tech Times, and in your TTU email.

Adobe Flash 10 Needed for Pearson Online Textbook Information

If your instructor is using online course components with a Pearson textbook, the web site requires Adobe Flash 10. If you are using the University PC Labs then it is only available in Clement Hall 313A, B and C labs.

Preventing Identity Theft

Identity Theft is one of the fastest growing crimes in the United States. Someone has their identity stolen every 4 seconds in the United States, and there are over 10 million identity theft victims in the US each year. The average costs for recovering from an attack on your identity is $8,000, plus an average of 600 hours in paperwork and other activities to clear your name. The majority of victims don't discovery the theft until months after it occurs. Read more about identity theft.

    What can you do to avoid scams and protect your password?

    You know the story, you are logged in to your email and you see a message that looks urgent. The subject line is "Your Webmail Quota Has Exceeded The Set Quota/Limit". A panic ensues and you open the email to find out the details. In the email you are told that you are currently running on 19.8GB due to hidden files and folders on your mailbox. You must send in the information below to make sure your account doesn't get deleted. They need your First Name, Username/ID, Password and you should confirm your password.

    Your first clue that this is not a legitimate request is that places of business will not ask for this information. Another clue might be when you look at the email it has been sent from. It is supposed to be from the TnTech Email Administrator but the address is webmaildeptadmin@emailclick.com. That is definitely not a TTU address.

    Find out how you can protect your passwords from phishing and other email scams.

    Do you know what the U: Drive can do?

    Your U: drive (powered by Xythos) is a centralized file storage available for current students. You can save files to the drive and they will be available to you from anywhere you have an internet connection. It is also backed up regularly so if you are working on that important assignment or paper, this is a great place to save it.

    You can connect to it by using the web interface or by mapping a drive and logging in using your PC Lab account (same username and password as your email). If you are working on a group project, you can post a file and set permissions to allow others to edit a document and also turn on versioning to save the changes made throughout the history of the document. With sharing is enabled you can setup the file checkout option to avoid anyone being able to edit the document at the same time.

    View more information about the U: drive and what you can do.

    IT increases Wide Area Network speeds across campus

    Information Technology Services is pleased to announce that our Wide Area Network speeds have increased from 45Mbps to 200 Mbps for our academic and administrative circuit. In addition, the Resnet circuit has increased from 34 Mbps to 100 Mbps. Both of these upgrades were obtained through a bid process that resulted in a substantial decrease in our internet connectivity costs while providing increased connection speeds. If you have a question, you may contact jeboyd@tntech.edu

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