Where can I find...

Where can I find...

...my username?

Your username is assigned to you when you are admitted as a student. It will be used to access your TTU email account (Live@edu), online library databases, campus lab computers, iLearn, ResNet and wireless access.

  • Select Accounts & Passwords to find out more
  • Select Student Accounts under Accounts & Passwords to find out how to find your username

 

...help resetting my password?

To access your campus email account you must first reset the password. 

To reset your password select the link on the ITS navigation (to the left) under Accounts & Passwords, then choose TTU Self Service Password Portal.

  • Enter your username
  • Enter your old password (your T# the first time)
  • Enter a new password and verify the new password
  • You will need to setup three password hint questions (2 picked from a list and one you create)
  • Provide a secondary email

You should receive a message saying your password was successfully changed. If you do not get a successful message, try it again to make sure you entered the correct information. If you continue to have issues, call 931-372-3388 or go by Clement Hall room 226 at the window to have your password reset before trying this process again.

 

...my email?

  • You can get to the student email by going to the TTU homepage and selecting the Current Students link at the top of the page. Select Student E-mail.
  • You can also get there by typing in www.tntech.edu/studentemail/home/

Who can help me with my questions?

  • Library Learning Commons Help Desk (Library main floor)

 

...how to connect my smart phone to my TTU email?

  • Login to your student email account and select Options.
  • Select See All Options
  • Select the Phone link to the left and then to view the help information go to the Configure the phone to synchronize with Microsoft Exchange link.

View the tutorial about setting up your iPod, iPhone or iPad with the TTU email.

 

...what software and hardware is available to purchase for my personal computer?

Student can purchase computers from Dell and Apple. There are also several software packages that are available either through TTU contracts or other companies with student pricing. View a list of the hardware and software purchase options available for students.

For more information look at the Technology Purchases section of the ITS web site. Select Pricing for Home Use to view more information.

 

...how to connect to the internet from my dorm room (or Tech Village)?

The Tennessee Tech Residential Network (ResNet) provides Internet connectivity for students with personal computers living in campus residence halls and apartments. Currently, ResNet is available in all the regular dormitories on campus and Tech Village Apartments.

In order to connect to ResNet you will need to have a personal computer which meets specified hardware and software requirements and a Ethernet adapter (either built-in or an add-on card) with a RJ45 connector. Go to the ResNet link to view the Requirements for more information about getting connected.

 

...my iLearn courses?

Student accounts are added to the system prior to the beginning of the semester but you will not be able to see your courses until the first day of the semester. All courses are not taught using iLearn so you need to check with your instructor to confirm that you will be using it for your courses. If the course section is M10, 500 or R50 (R50 courses must be accessed by going to the Regents Online Degree Program (RODP) server) it is designated as a completely online course and should be accessible through iLearn (or the RODP server).

To login, use your PC Lab account (this is the same username and password as your email account minus the @tntech.edu). If you have not setup your email account, please select the "change your initial password" link on the iLearn login page and reset your password. Your old password will be your T# (including the capital T).

 

...how to download Respondus Lockdown Browser

Some courses require Respondus Lockdown Browser to complete exams and quizzes through iLearn.

To download Respondus Lockdown Browser

  • Select Install Respondus Lockdown Browser
  • Select Windows or Mac
  • Once installed you will need to open the program and run to access iLearn and take the exams/quizzes
    NOTE: It is not a plug-in, it is an actual program.

 

...computer workstations?

TTU provides students with several labs around campus. The labs that are open for use are the Clement Hall 313A, Johnson Hall 214, and Henderson Hall 111. To view information about lab locations, software available, hours and more select the Computing/Labs link on the menu.

Kiosks for checking email are setup around campus.

 

...a place to print my file?

TTU provides students with several labs around campus. The labs that are open for use are the Clement Hall 313A, Johnson Hall 214, and Henderson Hall 111. To view information about lab locations, software available, hours and more select the Computing/Labs link on the menu.

 

...loaner equipment?

Students can checkout equipment from the Library Media Center. The equipment available for checkout is viewable online.

The Learning Resource Center in the College of Education has other equipment available for student's to checkout. Some of this equipment is limited to College of Education students only. View the checkout policies and available items online.

 

...wireless access?

All students, faculty and staff have access to the campus wireless service. Students will need to use their PC Lab account (the same account as your email) to access the wireless points. For more information select Computing/Labs and then Wireless Access.

 

...help accessing my Eagle Online information (account balances, registration, grades, schedule, financial aid)?

How do I login to Eagle Online?

To login to Eagle Online you will need to know your Student ID (or T number) and PIN.

What if I forgot my PIN?

  • The first time you login, you will be prompted to setup the security question and answer.
  • When you get to the login page for Eagle Online, enter your User ID (T number) and select the Forget PIN? button.

 

...how to request access to a student organization web site?

Students can request access to a student organization web directory located on the orgs.tntech.edu server.  Just complete the online Student Organization Web Request form (located under Online Forms & Downloads in the navigation to the left).

TTU supports Adobe Dreamweaver but you are welcome to use any HTML editor you are comfortable with.  Our servers do not currently support PHP or mySQL.

Where can I find...

...my username?

Your username is assigned to you once you are officially employed by the University. It will be used to access your TTU email account and Outlook Web Access (rim.tntech.edu), online library databases, campus lab computers, iLearn, and wireless access.

  • Select Accounts & Passwords to find out more
  • Select the Faculty Accounts tab

 

...help resetting my password?

To access your TTU domain account you must first reset the password. Once you reset your password you can access your email, wireless access, and iLearn.

To reset your password select the link on the ITS navigation (to the left) under Accounts & Passwords, then choose TTU Self Service Password Portal.

  • Enter your username
  • Enter your old password (your T# the first time)
  • Enter a new password and verify the new password
  • You will need to setup three password hint questions (2 picked from a list and one you create.
  • Provide a secondary email

You should receive a message saying your password was successfully changed. If you do not get a successful message, try it again to make sure you entered the correct information. If you continue to have issues, call 931-372-3388.

 

...my email?

Faculty will have access to their email through their campus computer using Microsoft Outlook or Entourage.

  • You can also get to your email by going to the TTU homepage and selecting the Faculty & Staff tab at the top of the page. Select Rim WebMail
  • You can also get there by typing in http://rim.tntech.edu.

Who can help me with my questions?

  • This e-mail address is being protected from spambots, you need JavaScript enabled to view it , 931-372-6315 OR your college contact.

 

 ...how to connect my smart phone to my TTU email?

  • For the iPhone, iPod and iPad follow this tutorial.
  • For Android and other phone, please see your ITS contact for detailed help.

 

...how to send an email to my classlist?

Two weeks prior to the start of each semester instructors of a course can send an email to their class roster by using the email distribution lists provided by ITS or at any time from within Banner. To find out more go to Tutorials and select under Email·the Emailing a Class Section or Major link.

 

...how to purchase software for my office computer?

Go to the Technology Purchases link. The instructions are listed. You can also see what Hardware and Software contracts we have available as well as the recommended computer bundles for campus.  For consultation, contact  This e-mail address is being protected from spambots, you need JavaScript enabled to view it at 372-3595.

 

...what software and hardware is available to purchase for my personal computer?

Faculty can purchase computers from Dell and Apple. There are also several software packages that are available either through TTU contracts or other companies with employee pricing.

For more information look at the Technology Purchases section of the ITS web site. Select Pricing for Home Use to view more information.

 

...how to access student information for advising?

You will need to login to Self-Service Banner (SSB). Select the Banner Logins link and then select Login to Banner SSB. Select Enter Secure Banner Web Self Service. You will use your T-number for the User ID. Once you have logged in, choose the Faculty Services tab.

You can look up student information for those whom you advise, enter midterm and final grades, attendance reporting, class lists and more.

 

...how to access my employee information?

You will need to login to Self-Service Banner (SSB). Select the Banner Logins link and then select Login to Banner SSB. Select Enter Secure Banner Web Self Service. You will use your T-number for the User ID. Once you have logged in, choose the Employee tab. To view or change personal information select the Personal Information tab.

 

...how to reserve a lab for a class?

Go to the Computing/Labs link. Under PC Lab Reservations on the page you can View lab reservations or Reserve a lab for the current semester.

 

...how to request software to be installed in the lab?

Go to the Computing/Labs link. Under Request Software in Labs complete the request form. Make sure to note the deadline dates for each semester.

NOTE: You can also view this form from the Online Forms & Downloads page on the ITS site.

 

...how to get web page space on the Instructional Web (IWeb) server)?

Go to the Online Forms & Downloads link. Under the Web Directory Accounts complete the Instructional Web Directory Request form. Once the directory is setup you will receive an email letting you know how to gain access.

 

...how to get courses added to iLearn?

First, you must have attended the Introduction to iLearn training workshop. You can view the current available workshops online. Workshops are offered through the Technology Institute. Once you have done this, you will need to have your departmental secretary mark the course(s) in Banner. After the course is marked in Banner the course(s) and class list(s) will populate iLearn automatically. 
If you do not see the course(s) within a day, please call 931-372-3675 or email This e-mail address is being protected from spambots, you need JavaScript enabled to view it .

 

...wireless access?

All students, faculty and staff have access to the campus wireless service. Faculty and staff will use their TTU domain account (the same account as your email) to access the wireless points. For more information select Computing/Labs and then Wireless Access.

 

...loaner equipment?

ITS has some equipment available for short-term checkout.  Call at 931-372-3595 or email This e-mail address is being protected from spambots, you need JavaScript enabled to view it .  Items for checkout include:

  • laptops (both Windows and Mac)
  • projectors
  • portable projector screens

The Technology Institute has equipment available for short-term checkout also.  Call 931-372-3675 or email the This e-mail address is being protected from spambots, you need JavaScript enabled to view it for more information.  Items for checkout include:

  • tablets (HP and Fujitsu)
  • video cameras
  • still cameras
  • web cams
  • microphones
  • tripods
  • projectors.

Faculty can checkout equipment from the Library Media Center. The equipment available for checkout is viewable online.

The Learning Resource Center in the College of Education has other equipment available for checkout. View the checkout policies and available items online.

 

Where can I find...

...my username?

Your username is assigned to you once you are officially employed by the University. It will be used to access your TTU email account and Outlook Web Access (rim.tntech.edu), online library databasescampus lab computersiLearn, and wireless access.

  • Select Accounts & Passwords to find out more
  • Select the Staff Accounts tab

 

...help resetting my password?

To access your TTU domain account you must first reset the password. Once you reset your password you can access your email, wireless access, and online Library databases.

To reset your password select the link on the ITS navigation (to the left) under Accounts & Passwords, then choose TTU Self Service Password Portal.

  • Enter your username
  • Enter your old password (your T# the first time)
  • Enter a new password and verify the new password
  • You will need to setup three password hint questions (2 picked from a list and one you create)
  • Provide a secondary email

You should receive a message saying your password was successfully changed. If you do not get a successful message, try it again to make sure you entered the correct information. If you continue to have issues, call 931-372-3388.

 

...my email?

Faculty and Staff will have access to their email through their campus computer using Microsoft Outlook or Entourage.

  • You can also get to your email by going to the TTU homepage and selecting the Faculty & Staff tab at the top of the page. Select RIM WebMail.
  • You can also get there by typing in http://rim.tntech.edu.

Who can help me with my questions?

  • This e-mail address is being protected from spambots, you need JavaScript enabled to view it , 931-372-6315 OR your college contact.

 

...how to connect my smart phone to my TTU email?

  • For the iPhone, iPod and iPad follow this tutorial.
  • For Android and other phone, please see your ITS contact for detailed help.

 

 

...how to access my employee information?

You will need to login to Self-Service Banner (SSB). Select the Banner Logins link and then select Login to Banner SSB. Select Enter Secure Banner Web Self Service. You will use your T-number for the User ID. Once you have logged in, choose the Employee tab. To view or change personal information select the Personal Information tab.

 

...how to access Banner INB?

NOTE: Banner INB accounts are only created for those who need them.  This usually includes Administrative offices, department Secretaries and Chairs.

Go to the Banner Logins link and select the Banner INB tab. Go to Login to INB and login using your campus username and the same password you use to access email.

To get access to Banner INB, you must complete the Banner Administrative Account request form on the Online Forms & Downloads page.

 

...how to purchase software for my office computer?

Go to the Technology Purchases link. The instructions are listed. You can also see what hardware and software contracts we have available as well as the recommended computer bundles for campus.  For consultation, contact This e-mail address is being protected from spambots, you need JavaScript enabled to view it at 372-3595.

 

...what software and hardware is available to purchase for my personal computer?

Faculty and Staff can purchase computers from Dell and Apple. There are also several software packages that are available either through TTU contracts or other companies with employee pricing.

For more information look at the Technology Purchases section of the ITS web site. Select Pricing for Home Use to view more information.

NOTE: You will need to use your PC Lab account to access the Microsoft deals.  By default, PC Lab accounts are not created for staff. To request one send an email to This e-mail address is being protected from spambots, you need JavaScript enabled to view it with your username, first and last name.

 

...how to get a PC Lab account?

By default, PC Lab accounts are not created for staff.  To request one send an email to This e-mail address is being protected from spambots, you need JavaScript enabled to view it with the following information:

  • your campus username
  • first and last name

NOTE: A PC Lab account will give you access to the Microsoft Select Purchasing Program to order software for your home computer and also to iLearn.

 

...wireless access?

All students, faculty and staff have access to the campus wireless service. Faculty and staff will use their TTU domain account (the same account as your email) to access the wireless points. For more information select Computing/Labs and then Wireless Access.

If you have a laptop or handheld device that you would like to have registered so it can access the wireless without having to login each time, go to the Online Forms & Downloads and complete the Wireless MAC Address Registration Form.

 

...loaner equipment?

ITS has some equipment available for short-term checkout for on- and off-campus presentations.  Call at 931-372-3595 or email  This e-mail address is being protected from spambots, you need JavaScript enabled to view it .  Items for checkout include:

  • laptops (both Windows and Mac)
  • projectors
  • portable projector screens

...how to request access to a student organization web site?

If you need to get access to a student organization web site or your organization would like to start a web site, go to Online Forms & Downloads and under Web Directory Accounts select the link for Student Organization Web Request.

We do not create generic accounts for clubs and organizations. The account will need to be requested by the specific person who will maintain the directory. Multiple people can maintain one web site.