System Management

“Evolving a Comprehensive Measure for System Quality” co-authored with Curtis Armstrong and Brian Jones – Quality Management Journal, Vol. 17, Is. 1.

“Assessing the Impact from Information Systems Quality” co-authored with Sandy Staples and James McKeen – Quality Management Journal, Vol. 14, No. 1, 2007.

“Evolving a Comprehensive Measure for System Quality” co-authored with Curtis Armstrong and Brian Jones – published in ICIQ-06 MIT Conference Proceedings.

“Assessing the Impact of Internet Agent on End Users’ Performance” co-authored with Eric Hostler and Victoria Yoon, published in Decision Support Systems, Vol. 41, pp. 313-323, 2005.

“Empirically Testing Determinants of Hospital BPR Success” co-authored with Maria do Carmo Caccia-Bava and Valerie C.K. Guimaraes, published in International Journal of Health Care Quality Assurance, Vol. 18, No. 7, 2005.

“Empirically Testing Some Main User Related Factors for Systems Development Quality” co-authored with James McKeen and Sandy Staples, Quality Management Journal, Vol. 10, No. 4, October, 2003.

“Important Human Factors for Systems Development Success-A User Focus” co-authored with James McKeen and Sandy Staples, published in Strategies for Managing IS/IT Personnel by Idea Group Publishing, October 2003.

“Assessing Some Results from Information Systems Quality” co-authored with James McKeen and Sandy Staples, Quality Management Journal, Vol. 14, No.1, pp. 30-44, 2007.

“Empirically Assessing the Impact of BPR on Banking Firms”, co-authored with Brant Brandon. Published in Journal of Bank Cost and Management Accounting, July, 1999.

“Assessing the Importance of Manufacturing System Complexity and Moderating Variables”, co-authored with Nils Martensson. Published in Proceedings of the Second World Congress on Intelligent Manufacturing Processes & Systems, Budapest, Hungary, June 1-13, 1997.

“Field Testing Proposed Predictors of BPR Success in Manufacturing Firms”, published in Journal of Manufacturing Systems, 1999, Vol. 18, No. 1.

“Empirically Testing Some Determinants of EDI Implementation Success”, co-authored with Susan Harrington. Published in Journal of Management Systems, Vol. 10. No. 3, pp. 1-16, 1998.

“Important Factors for BPR Success in Manufacturing Firms”, Published in Gestao & Producao, Vol. 5, No. 1, 1998.

“Exploring ES Success Factors for Business Process Reengineering” co-authored with Youngohc Yoon and Aaron Clevenson. Published in Journal of Engineering and Technology Management, Vol. 15, Nos. 2 & 3, 1998.

“Client Server System Success: Exploring the Human Side”, co-authored with Magid Igbaria. Published in Decision Sciences, Special Issue, Vol. 8, No. 4, 1997, Emerging Information Technologies, Sage Publications, 1999.

“Identifying the Features of More/Less Successful BPR projects in Manufacturing Companies”, co-authored with Mark Boshart and Michael Cowan. Published in Technology Management, Vol. 3, No. 4, 1997.

“Assessing ES Development Approaches to Support Executive Decisions”, co-authored with Youngohc Yoon. Published in Technology Management: Strategies & Applications, Vol. 3, No. 3, 1997.

“Success Factors for Expert Systems: An Empirical Test”, co-authored with Youngohc Yoon. Published in Gestao e Producao, Vol. 3, No. 1, 1996.

“Empirically Assessing the Impact of BPR on Manufacturing Firms”, co-authored with Wendi M. Bond. Published in International Journal of Operations and Production Management, Vol. 16, No. 8, 1996.

“Factors Important to ES Success: A Field Test”, co-authored with Youngohc Yoon and Aaron Clevenson. Published in Information & Management, Vol. 30, No. 3, 1996.

“An Exploratory Assessment of the Use and Benefits of ESDLC in Practice”, co-authored with Youngohc Yoon. Published in Information Resources Management Journal, Vol. 9, No. 3, 1996.

“Assessing the Quality of Institutional DSS”, co-authored with Radhika Santhanan. Published in European Journal of IS, Vol. 4, 1995.

“Assessing the Results from BPR Activity in Practice”, published in Refereed Proceedings of the SEARC Conference, Colombo, Sri Lanka, 1995.

“Exploring the Factors Associated with ES Systems”, co-authored with Youngohc Yoon and Quinton O’Neal. Published in MIS Quarterly, Vol. 9, No. 1, 1995.

“The Relationship Between User Participation and User Satisfaction”, co-authored with James McKeen and James Wetherbe. Published in MIS Quarterly, December, 1994.

“Testing the Determinants of Expert Systems Impact on Users’ Jobs”, co-authored with Youngohc Yoon. Published in Proceedings Seventh Annual Symposium on Artificial Intelligence, Monterrey, Mexico, October, 1994.

“Empirically Testing the Outcomes of User Involvement in DSS Development”, co-authored with Magid Igbaria. Published in OMEGA, Vol. 22, No. 2, 1994.

“A Comparative Analysis of MIS Project Selection Mechanisms”, co-authored with James McKeen and James Wetherbe. Published in DataBase, Vol. 17, 1994.

“Empirically Assessing Factors Related to DSS Benefits”, co-authored with Godwin Udo. Published in European Journal of IS, Vol. 3, No. 3, 1994.

“Selecting Expert System Development Techniques”, co-authored with Youngohc Yoon. Published in Encyclopedia of Microcomputers, Vol. 15, 1994 and Information & Management, Vol. 24, 1993.

“Integrating Artificial Neural Networks with Rule-Based Expert Systems”, co-authored with Younohc Yoon and George Swales. Published in DSS Special Issue on Artificial Neural Networks, Vol. 1, 1994.

“Empirically Testing the Determinants of Expert System Success”, co-authored with Youngohc Yoon and Quinton O’Neal. Published in Proceedings of the 2nd International Meeting, Decision Sciences Institute, Seoul, Korea, 1993.

“An Exploratory Assessment of the Use and Benefits of ESDLC in Practice”, co-authored with Youngohc Yoon. Published in Proceedings of the 2nd International Meeting, Decision Sciences Institute, Seoul, Korea, 1993.

“Exploring the Determinants of Imaging System Success”, published in Proceedings of Hawaii International Conference on System Sciences, Maui, Hawaii, Vol. IV, 1993. This paper was nominated for the Best Paper Award.

“User Participation in Information System Development: Moderation In All Things”, co-authored with James McKeen. Published in Proceedings of the IFIP WG8.2 Working Conference, Noordwijkerhout, The Netherlands, 1993.

“Toward Using an Expert System Development Life Cycle”, co-authored with Youngohc Yoon. Published in Proceedings of the 1992 Decision Sciences Institute Conference, San Francisco, CA, 1992.

“Testing the Effectiveness of Case-Based Reasoning for ES Development: A Case Study”, co-authored with Youngohc Yoon and George Swales. Published in Proceedings of the 1992 Decision Sciences Institute Conference, San Francisco, CA, 1992.

“Selecting DSS Evaluation Methods” co-authored with Chung S. Kim. Published in The Journal of Information Technology Management, Vol. 3, No. 1, 1992.

“Improving Project Selection with a Socio-Technical Approach”, co-authored with Godwin Udo. Published in Proceedings of the 1992 IRMA Conference, Charleston, SC, 1992.

“Developing Knowledge- Based Systems: An Object-Oriented Organizational Approach”, co-authored with Youngohc Yoon. Published in Information Resources Management Journal, Vol. 5, No. 3, 1992.

“Determinants of DSS Success: An Integrated Model”, co-authored with Magid Igbaria and Ming-te Lu. Published in Decision Sciences, Vol. 23, No. 2, 1992.

“The Role of Prototyping in Executive Decision Systems”, co-authored with Jayant Saraph. Published in Information & Management, Vol., 21, No. 5, 1991.