Activities and Accomplishments 2000-2001

The W. E. Mayberry Chair of Excellence was conceived in 1989 and created at the College of Business Administration at Tennessee Technological University in the 1993-1994 academic year. Its purpose is to increase awareness and enhance development of quality and quality-related practices in business and education on a local, state, and national level. This is achieved by conducting and disseminating research, implementing quality-related projects and activities, conducting workshops for practitioners, and instructing students in undergraduate and graduate classes. The Mayberry team consisting of Chairholder Curt W. Reimann, President Robert R. Bell, Interim Dean Virginia Moore, Mayberry Faculty Associate R. Nat Natarajan, and Mayberry Graduate Assistants Stephen Flatt, Nick Brown, and Sandra Robbins have contributed to this mission during the past year. Activities carried out in 2000-2001 include: 
  • The Mayberry Board conducted its annual meeting on October 23 and October 24, 2000. On that occasion, Board members participated in classroom visits to various classes within the College of Business. In addition, many MBA students attended a Board forum on careers in business.
  • The board members attended a presentation by Dr. Deryl Martin on TVA Investment Challenge--a unique course in the College of Business that provides hands-on investing experience to students using real money furnished by the Tennessee Valley Authority.
  • The Mayberry Lecture Series featured a lecture by Gary Floss, Vice President of Corporate Quality for Medtronic, Inc. on April 5, 2001. His talk, titled “Challenge of Successful Enterprise Management – Show me the Money,” given in the Johnson Hall Auditorium, was well attended by faculty and students from the Business and Engineering departments (see report in this newsletter).
  • The Mayberry Chair and Tennessee Technological University held a luncheon on March 28, 2001 to congratulate Eaton-Aeroquip of Gainesboro, Tennessee, on winning the Tennessee Quality Award (TQA) in the Excellence category.
  • Dr. Reimann serves on a key advisory board for the Juran Center for Leadership in Quality, Carlson School of Management, University of Minnesota.
  • Mayberry Graduate Assistant Stephen Flatt served on the TQA board of examiners for 2000; Nick Brown has been accepted to serve on the TQA board of examiners for 2001.
  • Mayberry Graduate Assistant Nick Brown attended the Quest for Excellence Conference XIII (see article on page 5).
  • President Bell served on the Panel of Judges and Board of Directors for the TQA. Dr. Nat Natarajan served on the Board of Examiners for the Malcolm Baldrige National Quality Award in 2000, and will serve again in 2001. Dr. Natarajan also served as a reviewer of feedback reports for the Delaware Quality Award.
  • President Bell and Dr. Reimann met with Chancellor Manning of the Tennessee Board of Regents to discuss quality and performance issues in Tennessee’s system of higher education.
  • President Bell and Dr. Reimann participated in a TTU Alumni Dinner near Washington, D.C. In his talk to the alumni, President Bell outlined his key objectives for his presidency.
  • Dr. Reimann taught a special topics class for senior undergraduates, focusing on service quality.
  • In Fall 2000, a team from the College of Business at Towson University which consisted of Dean Alan Leberknight, Baldrige Examiner Howard Butz, D. Decenzo, and T. Basuray visited the College of Business and the University. The purpose of the visit was to learn about the application of the Baldrige criteria for performance assessment in education. They met with President Bell and the Directors of the Centers of Excellence. The Mayberry Chair coordinated and facilitated the visit.
  • Mayberry faculty associate Dr. Nat Natarajan presented papers and chaired a panel at the annual meeting of the Decision Sciences Institute in Orlando, Florida, at the Pan Pacific Conference, and the Global Manufacturing Research Group meeting and seminars in Chile and Argentina. He also visited the University de Los Andes in Santiago, Chile.
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