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tennessee technological university

The College of Business

Nick Brown, Mayberry Graduate Assistant

On April 23-25, 2001, the National Institute of Standards and Technology (NIST), in association with several other organizations, held the annual Conference of the Malcolm Baldrige National Quality Award, Quest for Excellence XIII, in Washington D.C’s Marriott Wardman Park Hotel.

The Conference featured executives from the four companies that received the Baldrige Award for the year 2000:

  • Dana Corporation – Spicer Driveshaft Division
  • KARLEE Company, Inc.
  • Operations Management International, Inc.
  • Los Alamos National Bank

The purpose of the Conference is to provide a forum for Award winners to share their successful performance strategies with other organizations. More than 1000 people attended the Conference. Attendees represented diverse organizations from the U.S. and around the world. The largest group from abroad was from Japan.

Topics addressed at the Conference included the following: leadership; strategic planning; customer and market focus; process management; information and analysis; human resource focus; business results; and lessons learned from participating in the Baldrige Award process. Several special sessions and networking opportunities were also important parts of the Conference. Included in those sessions were site visited organizations in health care and education.

The Conference closed with special recognition of NIST’s hundredth anniversary and highlights of 13 years of the Baldrige Award, presented by Mayberry Chairholder, Dr. Curt W. Reimann. Dr. Harry Hertz, NIST’s Baldrige Award Director, summarized highlights of the Conference. He emphasized the progressive approaches of the year 2000 Award winners in better deployment, integration, and alignment--the key themes in Dr. Hertz’s efforts to strengthen the Baldrige Award Program and continue its evolution toward supporting improvement of overall organizational performance.