COVID-19 Reporting and Information • HEERF I, II & III

Counseling Center

COVID-19 and Counseling Center Operations


Spring 2022 COVID-19 Update:

Counseling Services

TN Tech Counseling Center remains fully committed to the safety and well-being of our students during the COVID-19 pandemic. In keeping with recommendations for from the CDC, appointments are currently available in person as well as over HIPAA compliant Zoom.

If you are planning to attend your Counseling Center in person, we ask that you make sure all of your required documentation has been completed prior to your appointment.  All documents are available on the Eagle Wellness Portal and are to be completed there.  If you are not able to complete your documents online prior to coming in, we ask that you come to your appointment 15 minutes early and a staff member will get you access to complete the documents at that time.

If a student prefers telehealth appointment, but experiences technical difficulty with Zoom, an appointment may be conducted by phone until the issue can be resolved.

Students who need support and do not have an assigned counselor may call Counseling Services to schedule an in person or a tele-counseling triage appointment.  Prior to this appointment students must complete the tele-counseling consent forms at  During the triage appointment, the counselor will listen to the student’s concerns and make recommendations of treatment options.

Students experiencing an emergency during office hours may contact TN Tech University police at 931-372-3234, visit the nearest emergency room, call 911, or contact the Counseling Center for a phone or zoom assessment.

Students who have an assigned counselor should monitor their student email account for secure messages concerning updates from Counseling Services or their counselor.

Students whose treatment needs are more long-term or specialized in nature; will be assisted in connecting to outside treatment providers.

Students currently residing out-of-state will be assisted in finding mental health providers near their home.

Our hours  remain the same: Monday-Friday: 8:00 am - 4:30 pm.

For updated information regarding the TN Tech Counseling Center’s response to coronavirus, please like us on Facebook and follow us on Instagram and Twitter.

  • March 20, 2020 Update

    » Return to 2019 Novel Coronavirus COVID-19 Informational Page

    The TN Tech Counseling Center is committed to following all of the Centers for Disease Control (CDC), state and local guidelines for COVID-19.  We are dedicated to being responsible to the safety of other members of the community and our staff.  For those reasons, all Counseling Center activities will transition to remote services effective Monday, March 23, 2020.  

    1. The door to the Counseling Center will be locked each business day at 8:20 am after the arrival of morning staff.  If you need to speak to a member of the Counseling Center staff, please knock on the door and wait for a response.  At this time, we will continue doing business during normal business hours and therefore, we will not be accepting visitors between 12 - 1 pm and after 4:30 pm.  Upon answering the door, all visitors will be screened.  Visitors that are permitted to enter are asked to maintain social distancing guidelines.
    2. Starting Monday, March 23, 2020, all scheduled appointments will be conducted in the video conferencing format using ZOOM.  Clients will be emailed their Zoom meeting information to their TN Tech Accounts.  


  • March 19, 2020 Update

    Changes in Counseling Center Appointments

    In accordance with recommendations by the Centers of Disease Control (CDC) for social distancing and groups/gatherings being under 10, the TN Tech Counseling Center will remain open with updated precautions.  All in person appointments are cancelled beginning Monday, March 23, 2020.  All existing in person appointments will transition to videoconferencing appointments.

    Please contact the TN Tech Counseling Center to schedule future appointments via videoconferencing.   We can be reached during office hours at 931-372-3331.

    Emergency mental health crisis-walk-ins will be seen during normal business hours, but only to ensure safety.  This would not be a replacement for counseling that may be done remotely.

    Please be patient as we work together in continuing to provide services and resources while making health and safety the priority of the TN Tech community.

    For updated information regarding the TN Tech Counseling Center’s response to COVID-19, please like us on Facebook and follow us on Instagram and Twitter.  Information may also be found at the counseling center website:

TN Tech Counseling Center FAQ’s During COVID-19 Precautions

In an effort to limit exposure, promote the recommendations of the Tennessee Pledge Guidelines for Higher Education and the Centers for Disease Control Guidelines, face-to-face counseling sessions and group counseling sessions at the counseling center will be limited to remote (phone/video) tele-counseling sessions for the time being.  Emergency mental health crisis-walk-ins will be seen virtually or via phone assessment during normal business hours, but only to ensure safety.  This would not be a replacement for counseling that may be done remotely.

1.  Is the Counseling Center open?

Yes, however, procedures are temporarily being modified to respect to the health and safety of our campus community.  The counseling center will maintain virtual office hours during the summer/fall 2020 semester.  All counseling and consultations will be completed virtually. Students will be asked to schedule a HIPAA compliant Zoom tele-counseling meeting for their session.  Sessions will focus on students’ immediate concerns regarding emotional wellbeing and academic success.

For emergencies that may occur during virtual office hours, please contact university police at 931-372-3234, contact 911, visit the nearest emergency room or contact the Counseling Center directly for a phone or tele-assessment.

To schedule a tele-counseling or tele-consult appointment, call 931-372-3331.

Virtual office hours are M-F 8 AM – 12 PM and 1-4:30 PM.


2. Are groups and workshops being held?

Yes. All groups and workshops will be provided virtually this summer and fall through Zoom and/or Well Track platforms.  List of groups and workshops TBA.

3. Are online services available?

Yes, tele-counseling will be available to Tennessee Tech University students.  Students may also access the Counseling Center through the Eagle Wellness Portal at to web-book tele-counseling appointments as well as send and receive secure messages from their Counseling Center provider.

The staff members of the TN Tech Counseling Center respectfully request that you not use email to schedule a videoconference appointment.  This is because the confidentiality of email cannot be guaranteed and also because we do not maintain 24-hour access to e-mail accounts.  We may only check email once per day and not on weekends or when away from the office.  For all of these reasons, it is our policy not to schedule any type appointments via e-mail.


4. I’m feeling sick, but want an appointment. What should I do?

Please contact the Counseling Center at 931-372-3331 to discuss the potential of a tele-counseling session.

5. I am currently away from campus, but want to keep my appointment.

Please contact the counseling center at 931-372-3331 to discuss the potential of a tele-counseling session.

6. What if I am away from campus and I do not have access to tele-counseling?

Please contact the Counseling Center for the potential for a telephone session.


7. What do I do if I have an emergency after-hours?

If you have an emergency or need immediate assistance, call 911.

Student may contact university police at 931-372-3234.

The Eagle Eye After-Hours Hotline for Tennessee Tech University students is accessible at:  931-372-3331 or 855-206-8997.

Students may always go directly to the nearest emergency room (Cookeville Regional ER is located just south of the University at Cedar and 4th Street.)

Students may contact the RA on duty or call Volunteer Mobile Crisis: 800-704-2651 or go to the Plateau Walk-In Center: 1200 S. Willow Ave Cookeville, TN 38506.



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