Return to Tech and CARES Act Information

Counseling Center

COVID-19 and Counseling Center Operations

Last updated on March 20, 2020.

» Return to 2019 Novel Coronavirus COVID-19 Informational Page

The TN Tech Counseling Center is committed to following all of the Centers for Disease Control (CDC), state and local guidelines for COVID-19.  We are dedicated to being responsible to the safety of other members of the community and our staff.  For those reasons, all Counseling Center activities will transition to remote services effective Monday, March 23, 2020.  

  1. The door to the Counseling Center will be locked each business day at 8:20 am after the arrival of morning staff.  If you need to speak to a member of the Counseling Center staff, please knock on the door and wait for a response.  At this time, we will continue doing business during normal business hours and therefore, we will not be accepting visitors between 12 - 1 pm and after 4:30 pm.  Upon answering the door, all visitors will be screened.  Visitors that are permitted to enter are asked to maintain social distancing guidelines.
  2. Starting Monday, March 23, 2020, all scheduled appointments will be conducted in the video conferencing format using ZOOM.  Clients will be emailed their Zoom meeting information to their TN Tech Accounts.  


3/19/2020 Update

Changes in Counseling Center Appointments

In accordance with recommendations by the Centers of Disease Control (CDC) for social distancing and groups/gatherings being under 10, the TN Tech Counseling Center will remain open with updated precautions.  All in person appointments are cancelled beginning Monday, March 23, 2020.  All existing in person appointments will transition to videoconferencing appointments.

Please contact the TN Tech Counseling Center to schedule future appointments via videoconferencing.   We can be reached during office hours at 931-372-3331.

Emergency mental health crisis-walk-ins will be seen during normal business hours, but only to ensure safety.  This would not be a replacement for counseling that may be done remotely.

Please be patient as we work together in continuing to provide services and resources while making health and safety the priority of the TN Tech community.

For updated information regarding the TN Tech Counseling Center’s response to COVID-19, please like us on Facebook and follow us on Instagram and Twitter.  Information may also be found at the counseling center website:

TN Tech Counseling Center FAQ’s During COVID-19 Precautions

In an effort to limit exposure and to promote the Centers for Disease Control Guidelines regarding social distancing and limited groups/gatherings to less than 10, face-to-face counseling sessions at the counseling center will be limited to remote (phone/video) tele-counseling sessions for the time being. Emergency mental health crisis-walk-ins will be seen during normal business hours, but only to ensure safety. This would not be a replacement for counseling that may be done remotely.

1. Is the Counseling Center open?

Yes, however, procedures are temporarily being modified to respect to the health and safety of our campus community. When a student schedules a session, they will be sent a ZOOM invitation so that their meetings can be held using a video conference format. Sessions will focus on students’ immediate concerns regarding emotional well being and academic success. This is a temporary accommodation to aid in reducing traffic.  

To request a video conference appointment, call 931-372-3331.

Office hours are M-F 8:00 am - 4:30 pm and will continue to be closed from 12 - 1 for lunch.

2. Are groups and workshops being held?

No. All groups and workshops are suspended for the time being.  

3. Are online services available?

Yes, videoconferencing will be available to Tennessee Tech University students. Students may also access the Counseling Center Wellness Portal at to web-book videoconferencing appointments as well as send and receive secure messages from a Counseling Center provider. If your clinician sends you a secure message, you will be able to respond directly to that clinician. If you initiate a message to the Counseling Center, it will be read either by the Administrative Assistant or a member of the clinical team.

The staff members of the TN Tech Counseling Center respectfully request that you not use email to schedule a video conference appointment. This is because the confidentiality of email cannot be guaranteed and also because we do not maintain 24-hour access to e-mail accounts. We may only check email once per day and not on weekends or when away from the office. For all of these reasons, it is our policy not to schedule any type appointments via e-mail.

4. I’m feeling sick, but want an appointment. What should I do?

Please contact the Counseling Center at 931-372-3331 to discuss the potential of a video conference session.

5. I am currently away from campus, but want to keep my appointment.

Please contact the Counseling Center at 931-372-3331 to discuss the potential of a video conference session. Please keep in mind that a video conferencing appointment will not be available if you are not physically in the State of Tennessee as our licenses do not apply to other states. We may, however, be able to assist you in finding assistance in your area.

6. What if I am away from campus and I do not have access to videoconferencing?

In addition to video conferencing, sessions may take place over the phone.  Please be sure to specify that you want a telephone appointment when your appointment is made. If you already have an appointment scheduled that you would like to keep, please call the office and let the Administrative Assistant or your Provider know that you are requesting your appointment be by telephone. If you have made a telephone appointment, you will be contacted at the time of your appointment by telephone. Your provider will make no more than 3 attempts to reach you by phone if this is the method you chose. Please make sure that your provider has an accurate number to contact you. If your provider is unable to contact you, we ask that you reschedule your time.

7. What do I do if I have an emergency after-hours?

If you have an emergency and need immediate assistance, please call 911.

  • Students may always contact University Police at (931) 372-3234.
  • The Eagle-Eye After-Hours Hotline for Tennessee Tech University students is accessible at: (931) 372-3331 or (855) 206-8997.
  • Students may contact the RA on duty.
  • Call Volunteer Mobile Crisis: 800-704-2651
  • Go to the Volunteer Behavioral Healthcare Walk-In Center at Plateau Mental Health:
    1200 S. Willow Ave 
    Cookeville, TN 38506
  • Students may always go directly to the nearest emergency room (Cookeville Regional ER is located just south of the University at Cedar and 4th Street).


#HopeStrongEagles       #ConnectLearnThrive