COVID-19 and Counseling Center Operations
Last update: July 16, 2020.
TN Tech Counseling Center remains fully committed to the safety and well-being of our students during the COVID-19 pandemic. In keeping with recommendations for social distancing, appointments are being shifted to HIPAA-compliant tele-counseling or tele-consult for the Summer/Fall 2020 semesters.
Tele-counseling appointments for individual and group counseling will be conducted via HIPAA compliant zoom. If a student experiences technical difficulty, an appointment may be conducted by phone until the issue can be resolved.
Students who need support and do not have an assigned counselor may call Counseling Services to schedule a tele-counseling triage appointment. Prior to this appointment students must complete the tele-counseling consent forms at myhealth.tntech.edu. During the virtual triage appointment, the counselor will listen to the student’s concerns and make recommendations of treatment options.
Students experiencing an emergency during office hours may contact TN Tech University police at 931-372-3234, visit the nearest emergency room, call 911, or contact the Counseling Center for a phone or zoom assessment.
Students who have an assigned counselor should monitor their student email account for secure messages concerning updates from Counseling Services or their counselor.
Students whose treatment needs are more long-term or specialized in nature; will be assisted in connecting to outside treatment providers.
Students currently residing out-of-state will be assisted in finding mental health providers near their home.
Our hours will be virtual and remain the same: Monday-Friday: 8:00 am - 4:30 pm.
- March 20, 2020 Update
The TN Tech Counseling Center is committed to following all of the Centers for Disease Control (CDC), state and local guidelines for COVID-19. We are dedicated to being responsible to the safety of other members of the community and our staff. For those reasons, all Counseling Center activities will transition to remote services effective Monday, March 23, 2020.
- The door to the Counseling Center will be locked each business day at 8:20 am after the arrival of morning staff. If you need to speak to a member of the Counseling Center staff, please knock on the door and wait for a response. At this time, we will continue doing business during normal business hours and therefore, we will not be accepting visitors between 12 - 1 pm and after 4:30 pm. Upon answering the door, all visitors will be screened. Visitors that are permitted to enter are asked to maintain social distancing guidelines.
- Starting Monday, March 23, 2020, all scheduled appointments will be conducted in the video conferencing format using ZOOM. Clients will be emailed their Zoom meeting information to their TN Tech Accounts.
- March 19, 2020 Update
Changes in Counseling Center Appointments
In accordance with recommendations by the Centers of Disease Control (CDC) for social distancing and groups/gatherings being under 10, the TN Tech Counseling Center will remain open with updated precautions. All in person appointments are cancelled beginning Monday, March 23, 2020. All existing in person appointments will transition to videoconferencing appointments.
Please contact the TN Tech Counseling Center to schedule future appointments via videoconferencing. We can be reached during office hours at 931-372-3331.
Emergency mental health crisis-walk-ins will be seen during normal business hours, but only to ensure safety. This would not be a replacement for counseling that may be done remotely.
Please be patient as we work together in continuing to provide services and resources while making health and safety the priority of the TN Tech community.
For updated information regarding the TN Tech Counseling Center’s response to COVID-19, please like us on Facebook and follow us on Instagram and Twitter. Information may also be found at the counseling center website: https://www.tntech.edu/counsel
In an effort to limit exposure, promote the recommendations of the Tennessee Pledge
Guidelines for Higher Education and the Centers for Disease Control Guidelines, face-to-face
counseling sessions and group counseling sessions at the counseling center will be
limited to remote (phone/video) tele-counseling sessions for the time being. Emergency
mental health crisis-walk-ins will be seen virtually or via phone assessment during
normal business hours, but only to ensure safety. This would not be a replacement
for counseling that may be done remotely.
1. Is the Counseling Center open?
Yes, however, procedures are temporarily being modified to respect to the health and safety of our campus community. The counseling center will maintain virtual office hours during the summer/fall 2020 semester. All counseling and consultations will be completed virtually. Students will be asked to schedule a HIPAA compliant Zoom tele-counseling meeting for their session. Sessions will focus on students’ immediate concerns regarding emotional wellbeing and academic success.
For emergencies that may occur during virtual office hours, please contact university police at 931-372-3234, contact 911, visit the nearest emergency room or contact the Counseling Center directly for a phone or tele-assessment.
To schedule a tele-counseling or tele-consult appointment, call 931-372-3331.
Virtual office hours are M-F 8 AM – 12 PM and 1-4:30 PM.
2. Are groups and workshops being held?
Yes. All groups and workshops will be provided virtually this summer and fall through
Zoom and/or Well Track platforms. List of groups and workshops TBA.
3. Are online services available?
Yes, tele-counseling will be available to Tennessee Tech University students. Students may also access the Counseling Center through the Eagle Wellness Portal at myhealth.tntech.edu to web-book tele-counseling appointments as well as send and receive secure messages from their Counseling Center provider.
The staff members of the TN Tech Counseling Center respectfully request that you not use email to schedule a videoconference appointment. This is because the confidentiality of email cannot be guaranteed and also because we do not maintain 24-hour access to e-mail accounts. We may only check email once per day and not on weekends or when away from the office. For all of these reasons, it is our policy not to schedule any type appointments via e-mail.
4. I’m feeling sick, but want an appointment. What should I do?
Please contact the Counseling Center at 931-372-3331 to discuss the potential of a
5. I am currently away from campus, but want to keep my appointment.
Please contact the counseling center at 931-372-3331 to discuss the potential of a
6. What if I am away from campus and I do not have access to tele-counseling?
Please contact the Counseling Center for the potential for a telephone session.
7. What do I do if I have an emergency after-hours?
If you have an emergency or need immediate assistance, call 911.
Student may contact university police at 931-372-3234.
The Eagle Eye After-Hours Hotline for Tennessee Tech University students is accessible at: 931-372-3331 or 855-206-8997.
Students may always go directly to the nearest emergency room (Cookeville Regional ER is located just south of the University at Cedar and 4th Street.)
Students may contact the RA on duty or call Volunteer Mobile Crisis: 800-704-2651 or go to the Plateau Walk-In Center: 1200 S. Willow Ave Cookeville, TN 38506.