Return to Tech and CARES Act Information

2019 Novel Coronavirus COVID-19

FAQs: Parents

Below are frequently asked questions and answers to help address any concerns you may have in relation to COVID-19.

  • What is being done to prevent the spread of Coronavirus?

    » Employees who are able to work remotely are making the transition this week.

    » Offices are being staffed at minimum levels. Call or email to make an appointment.

    » Face-to-face meetings will have less than 10 people. All meetings requiring 10 or more people are being held virtually.

    » Cleaning crews are following best practices, and furniture in public areas is being removed or rearranged to allow social distancing.

    » The dining options that remain open are operating as take-away only.


  • Will there still be commencement?

    In light of these precautions, commencement ceremonies on May 9 are postponed.

    August Commencement Details

  • Will there be refunds on housing and dining fees?

    We plan to provide refunds for housing and dining fees. We appreciate your patience as we work through these details. Your student will receive more details as we have more information.

  • How will this period of online instruction impact my student's living situation?

    » At this time, we are asking students who live in the residence halls to move out. Specific instructions have been emailed to all students living in residence halls. For more information, contact

    » For students living in Tech Village, we are not asking them to leave at this time and they do not need to complete any forms or requests to stay, but please understand that this is subject to change and also there may be limited services on campus.

  • Does my student have to return to the res hall to check out?

    We understand that it may not be feasible for all residence hall students to return to campus and check out of their rooms by March 29.  If your student is able to return to campus to officially check out by March 29, he or she may do so.  Specific instructions have been emailed to students. However, it is not mandatory that your student check out at this time, and this process does not pertain to those who live in Tech Village apartments. Checking out is an optional process. If your student does not check out by Sunday, March 29, his or her belongings will remain secured in the room until the residence halls reopen.  We will communicate to students the date when the halls will reopen or when checkouts can be conducted at a safer time.

  • How will this period of online instruction impact my student’s coursework?

    Students and faculty will complete the semester through online instruction and alternate delivery. Our commitment remains to support every student in their completion of the semester with final grades and to support each student scheduled to graduate so that they can complete their requirements.

  • We don't have reliable internet access; how can my student complete their online coursework?

    » Spectrum is offering free broadband and Wi-Fi internet access to students. Charter Communications will provide internet services for free for 60 days for students who don't already have internet through their company. To enroll in the program, call 1-844-488-8395. Installation fees will be waived for new student households.

    » The Volpe Library is open and, if needed, you may access a computer at the Volpe Library. Check with your department about the availability of computer access to your department labs.

    » Many faculty are surveying students to assess the needs of their students. Encourage your student to contact their faculty members with any concerns about technology issues.

  • My student has a hardship (childcare, illness, lack of technology) that will make it hard to meet online class requirements. What can we do?

    Your student should discuss any hardship with their faculty members. Faculty are committed to helping students finish this semester.

  • Can you give me specific information about my student regarding grades, refunds, etc. ?

    Please talk with your student. Information will be sent directly to them, including information on residential life, financial topics and class delivery. Individual student information is protected by the federal Family Educational Rights and Privacy Act.

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General Questions

We are here to help. Call or email if you don't find an answer to any question.
(931) 372-3311

Department Contacts

Health Services - 931-372-3320
Dean of Students - 931-372-6758
Residential Life - 931-372-3414
myTECH Helpdesk - 931-372-3975

TN Dept. of Health

(833) 556-2476
(877) 857-2945