College of Education

Testing Disturbances
TTU College of Education Testing Center Disturbances

The TTU College of Education Testing Center does not have dedicated security staff. The Testing Center is under 24/7 video surveillance, with cameras being used in accordance with Tennessee Technological University Policy 403: Safety and Security Camera Acceptable Use. Any and all incidents will be documented using the TTU College of Education Testing Center Incident Report template, and the documentation will be kept on file. Specific vendor incident notification procedures will also be followed.

If any testing candidate causes a disturbance, either verbal or physical, resulting in his or her test being canceled, no refund will be issued. Rescheduling of the test will be the responsibility of the candidate.

Verbal Disturbance

In the event of a minor verbal disturbance (e.g., talking during the test, shouting or aggressive speech toward Testing Center staff), the individual will be asked to stop the disturbing behavior, and if it occurs during the test, he or she will be asked to exit the test lab. If the disturbance is not resolved after speaking to the individual or is believed to interfere with test taking, the Testing Center Coordinator or on-duty Testing Center Administrator may decide that the candidate cannot return to complete the test. In this case, his or her test will be canceled. Should the behavior escalate or the individual refuse to leave, the Testing Center staff will contact TTU Campus Police and the Associate Dean. If such behavior occurs more than once with the same individual, the Testing Center Coordinator and Associate Dean may decide to take additional steps, such as refusing to allow the individual to test at the Testing Center in the future.

The Testing Center staff take any verbal threat of physical violence or harm seriously. Should any individual threaten a staff member, other test candidate, TTU employee, other person, or himself/herself, TTU Campus Police and the Associate Dean will be called immediately. The Testing Center may be secured and the test may be paused or stopped, depending on the threat level. If possible to do so safely, the Testing Center staff will ask the individual to remain until the police arrive. If it is not safe, the individual may be allowed to leave. A detailed physical description of the individual will be provided.

Physical Disturbance

In the event of a minor physical disturbance (e.g., throwing of belongings, slight damage to Testing Center property) outside of the test lab, the individual will be asked to cease the behavior. If the disturbance occurs in the test lab, the Testing Center staff will escort the individual involved out of the lab. If the situation can be resolved safely, Testing Center staff will do so. If the staff determines it is unsafe to continue testing, the other candidates will be notified immediately and will be given instructions as to how to proceed until the disturbance is over and follow up with the test vendor and Testing Center to reschedule.

The individual causing the disturbance will be asked to leave the Testing Center and his or her test will be canceled. All property damage will be documented as part of an incident report. The Testing Center Coordinator and Associate Dean may also decide to take further steps such as refuse to allow the individual to test at the Testing Center in the future. Should the behavior continue/escalate or should the individual refuse to leave, the Testing Center staff will contact TTU Campus Police and the Associate Dean. The Testing Center Coordinator and Associate Dean may also decide to take further steps such as refuse to allow the individual to test at the Testing Center in the future.

In the event of a major physical disturbance (destruction of property, physical violence, display or use of weapons of any sort), the TTU Campus Police, Associate Dean, and Dean will be contacted immediately. Testing Center staff will determine if it is safe to evacuate the Testing Center. Testing Center staff will lead candidates to a designated assembly point, to be determined by the nature of the event and the University’s Emergency Operations Plan, for an accountability check and to wait until the disturbance is over (or police request everyone leave campus). If it is determined that shelter-in-place is safest, the following steps should be taken:

The test proctor(s) should close the test lab door and remain in the locked test lab with the candidates. The Test Center Administrator (TCA) on duty should go to the check-in station and close the door, which locks automatically. The TCA should then go to the Coordinator’s office (if accessible) and lock the door; if the Coordinator’s office is not accessible, he or she should remain in the check-in station with the door locked. Once safely inside with the door locked, the TCA should call the TTU Campus Police (931) 372­–3234 and alert them to the situation. The Associate Dean and Dean should also be notified immediately.

The offending individual will not be allowed to test at the Testing Center in the future.

Specific Vendor Procedures

ETS: If a disturbance of any sort takes place during a Praxis or CLEP administration, a Center Problem Report (CPR) must be submitted to ETS through the Unify Admin console. A Testing Center CPR should also be filled out & saved. Please follow the CPR procedures described in the Testing Center SOP manual. Upon CPR review, ETS may decide to take action steps to cancel and invalidate any or all test administrations and scores, depending on the nature and level of severity of the disturbance.

Pearson: If a disturbance of any sort takes place during an MAT administration, a Testing Center Incident Report should be filled out & saved. If the test administration had to be stopped, call the Pearson help desk to file any necessary reports and for information about rescheduling candidates. Please follow the incident report procedures described in the Testing Center SOP manual. Upon review, Pearson may decide to take action steps to cancel and invalidate any or all test administrations and scores, depending on the nature and level of severity of the disturbance.

CPCE: Notify Elizabeth Honeycutt in Counseling & Psychology; if requested reach out to the Center for Credentialing and Education contact (Laura Hall as of July 2018). A Testing Center Incident Report should be filled out & saved. Please follow the incident report procedures described in the Testing Center SOP manual. Upon review, test administrators may decide to take action steps to cancel and invalidate any or all test administrations and scores, depending on the nature and level of severity of the disturbance.

Amended 8/21/2018, approved 8/21/18.