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tennessee technological university

Information Technology Services

Quick Information
Recurring Maintenance Windows:
Mon-Fri: 4am-7am
Thurs: 6pm-6am
Sun: 3am-8am

myTECH Helpdesk: (for any general computing questions, passwords, account info, etc.)
Clement Hall 216
931-372-3975
Hours:
  • Mon-Thu: 8am-8pm
  • Fri: 8am-4:30pm,
  • Sun: 4pm-8pm

ResNet:
Clement Hall 216
931-372-6566

Employee Computers/Software:

Instructional Technology:
Innovation Technology Institute
Volpe Library, Suite 113
931-372-3675

NEW ANTIVIRUS SOFTWARE DEPLOYING

04/28/2015

IT Services will be deploying a new software package for virus protection: Sophos will be replacing Endpoint on campus desktop computers in the coming weeks. If you have any questions about Sophos, please contact your ITS liaison. Visit our page with installation information about Sophos.

New email login page launches

IT Services will launch a new look for your Office365 email login page soon. The new page includes a graphic of our campus, as well as the ability to redirect users to the self-service password portal if their password has expired.

GOODBYE, WINDOWS XP!

Microsoft ended support (including security updates, hotfixes, free, and paid technical support) for Windows XP this past April. IT Services began the process of upgrading all machines still using this operating system in October, 2012, with 467 identified machines. At this time, we have removed or remediated all identified XP devices.

Running XP exposes the campus to security and compliance risks. If you have special peripherals or software that require Windows XP, we will work with you to find a solution. In either case, your IT Services liaison will be happy to assist.

Thank you for helping us with this transition.

GUEST WIRELESS LAUNCHED

IT Services is providing internet connectivity for guests via the new guest wireless service. For information on how guests can successfully connect, please visit our guest wireless page.

IT STRATEGIC PLAN

The IT Strategic Plan draft is available for our campus to review. You can view the draft, as well as provide your feedback and suggestions regarding the initiatives by taking our questionnaire.

VPN server

ITS is proud to announce the launch of our Virtual Private Network (VPN) — a solution for our campus which will allow users to connect to our campus resources and their campus workstation while away, from home or while traveling, allowing increased access as well as increased security.

Find out more about VPN Access.

Gartner Research now available

ITS is pleased to announce that TTU faculty, staff, and students can now access the extensive research and knowledge base concerning industry trends, technology, and best practices available from Gartner Research. Gartner is the leading provider of research and analysis on the use of technology in almost all disciplines. For more information, including a Quick Start Guide, visit our Gartner page.

Self-Service Password Portal Available

To help users with password issues, ITS is now providing a self-service password portal. This new portal allows users to easily change their password, or even reset a password if it’s been forgotten -- provided you have registered on the portal.

As a bonus, the portal will send reminders (from ociso@tntech.edu) when your password is about to expire, so that you can proactively set a new password and never lose even momentary access to your email. You will receive notices at 2 weeks, 1 week, 48 hours, and 24 hours, so that you have ample opportunity to change your password.

To use this great new feature, log into the portal at https://ssp.tntech.edu with your TTU domain (email) credentials. Then, select your preferred security questions (used to verify your identify if you forget a password), and an alternate email address (not your TTU email address, but a backup secondary email account, such as Gmail or Yahoo).

What can you do to avoid scams and protect your password?

You know the story: you are logged into your email, and you see a message that looks urgent. The subject line is something about upgrading email or "saving" your email from an over-quota denial. A panic ensues and you open the email to find out the details. In the email, you are told that you must send in the information to make sure your account doesn't get deleted. They need your First Name, Username/ID, and password.

Your first clue that this is not a legitimate request is that Tennessee Tech will not ask for this information. Another clue might be when you look at the email address from which it has been sent. It is supposed to be from the Tennessee Tech Email Administrator but the address is webmaildeptadmin@emailclick.com. That is definitely not a TTU address.

Find out how you can protect your passwords from phishing and other email scams, and learn more about detecting phishing attempts.

Student services and help provided by ITS

Get information about how to get a free copy of MS Office or upgrade your Windows OS, find more about ResNet and what you need to connect from your dorm, how to purchase computers at a discounted price, and more!

Find out more about the student services provided by ITS.

MS Campus Agreement Student Option

Information Technology Services is pleased to announce the availability of the MS Campus Agreement Student Option. This program provides one free copy of the current version of Microsoft Office for Windows or Macintosh to each currently enrolled student. In addition, if you need an upgrade to Windows 7, this is also available as a free download. If you prefer media, there is a small change for that option.

Go to: http://tntech.e-academy.com

  • Select the MS Office product or Windows 7 upgrade.
  • Click Add to Cart.
  • Then you will be asked to login with your TTU domain credentials (same as your student email account login, but use only your campus username).
  • If you need help with your login, call the ITS Help Desk at 372-3975.

Remember this is limited to one copy per student.


Applications for Help Desk

Applications for HelpDesk positions in the Learning Commons (library) can be made at:

https://webapps.tntech.edu/its/helpdeskapplication/default.aspx

Preventing Identity Theft

Identity Theft is one of the fastest growing crimes in the United States. Someone has their identity stolen every 4 seconds in the United States, and there are over 10 million identity theft victims in the US each year. The average costs for recovering from an attack on your identity is $8,000, plus an average of 600 hours in paperwork and other activities to clear your name. The majority of victims don't discovery the theft until months after it occurs. Read more about identity theft.