Research Help & Notary

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Notary Service

  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
TOTALS: 73 18 n/a n/a n/a

Research Help

EMAIL STATISTICS
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
TOTALS: 3 3 15 10 11
Total research help emails to refdesk@tntech.edu
HELP SESSIONS
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
July 74 58 57 42 50
August 37 68 67 58 45
September 74 73 108 81 89
October 75 89 89 63 90
November 67 67 82 63 56
December 26 31 28 11 21
January 49 50 74 50 39
February 64 92 91 91 58
March 61 74 90 117 80
April 83 102 73 98 64
May 30 47 34 82 20
June 45 48 22 68 42
TOTALS: 685 799 815 824 654
WHO
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
Ann 64 83 77 39 25
Charlene 89 68 129 215 288
David 66 106 98 40 62
Holly 35 54 74 57 35
Jennifer 231 237 n/a n/a n/a
Megan 175 225 348 275 n/a
Rose 6 5 15 19 37
Sharon 17 12 18 25 48
Other 2 9 56 144 155
TOTALS: 685 799 815 824 654
CONTACT VENUE
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
direct email 199 234 230 211 56
front desk / walk-in 235 367 415 451 469
appointment / meeting 152 87 59 42 15
learning village 1 8 7 3 3
other 13 7 2 4 2
phone 85 87 93 95 94
poster help * 7 4 8 7
presentation help * 2 5 5 8
TOTALS: 685 799 815 824 654
*these are no longer tracked separately
DURATION
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
<10 min. 209 288 268 444 465
10-20 min. 218 209 197 190 126
>20 min. 258 302 350 190 63
TOTALS: 685 799 815 824 654
PATRON STATUS
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
alumni 32 25 47 132 13
community 172 156 73 85 54
distance student / faculty 0 27 15 11 13
faculty / staff 107 198 103 150 96
graduate 67 92 47 101 109
undergraduate 249 271 218 317 340
unknown / other 58 30 312 28 30
TOTALS: 685 799 815 824 654

Research Help & Notary Notes

2018-2019: The notary service increased with its first full year.  Research help statistics decreased this year both in Public Services and Archives.

2017-2018: A notary service was added in April 2018, which is free to all Tennessee Tech patrons. Research help statistics remained steady, but increased in Archives (Megan and Jennifer) and decreased in Public Services.

2016-2017: Research help was similar to last year in total number. Megan, the Archivist, does the most research help and accounts for the longer sessions.

2015-2016: Research help increased this year, which is mostly due to the new Archivist, Megan. She also accounts for longer sessions, increased alumni involvement, and direct emails. General emails to the reference email address are consistently low and may be discontinued in the future.

2014-2015: Research help statistics declined again this year, but that could be due to more questions being answered by the student workers at the front desk or by the patrons themselves with our website. We have put more and more information as self-help on our website so that patrons can get help 24-7 on their own if desired. We also have been doing more instruction to classes, which may also decrease the need for individualized help. As referenced in the 2013-2014 notes, chat reference did go away July 1, 2014.

2013-2014: All walk-in research questions are directed to the front desk, and student assistants answer these questions if possible (which are not tracked in these statistics). If the question is more difficult, the student pages the person on schedule to answer research questions, which could be a librarian, circulation staff member, or graduate assistant. Most likely the decrease in research help statistics is due to not tracking the basic questions student assistants answer. Previously librarians were answering these questions and calculating them in statistics. New statistics were also gathered beginning this year including how the session was initiated, session duration, who answered the question, if there was a referral, and what type of patron was asking. Additionally, the extremely low number of chat sessions will lead to no longer offering chat reference beginning July 1, 2014.

2012-2013: The hours of the research help desk were shortened after fall semester due to decreased statistics in the outlying hours. Fall 2012 hours were Monday through Thursday 8am-9pm, Friday 8am-4:30pm, and Sunday 2pm-5pm and 6pm-9pm. Spring 2013 hours were Monday through Thursday 9am-8pm, Friday 9am-4:30pm, and Sunday 5pm-8pm. Other changes this year included having a student worker on the reference desk during spring semester to help alleviate librarians' irregular hours. Once Summer began, Mei Hu, Catalog Librarian, stopped covering research help shifts to further focus on cataloging.

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