On Tuesday, Sept. 11, a technical problem in the way student bills are prepared resulted in the possibility that your social security number and student PIN may have been sent to another student's address. We suspect the number of records made vulnerable is relatively small. This may not involve you personally, but we prefer to err on the side of caution by warning everyone who might have been mailed a bill on that date.
We deeply regret this problem, and we are committed to doing what we can to help you and others who may have been affected avoid the possibility of identity theft or fraud. Toward that end, we quickly blocked all access to the student web system until the personal PIN number for any possible affected student Eagle Online account was reset. That process occurred last night. Please watch your mail within the next day or two for another letter containing your new PIN.
We have also notified law enforcement and have begun contacting the major credit reporting agencies and informing them that some of our students' personal information may have been compromised. We will also be conducting regular reviews of our student accounts to watch for any suspicious activity. However, it is important that you also take steps to protect yourself. Details about what the Federal Trade Commission recommends are attached.
We apologize for any inconvenience this may have caused you. If you did receive one or more billing statements in the mail recently (whether it was yours or another student's), please return it/them in either the self addressed-stamped envelope provided or bring it to the Business Office. We will mail new bills shortly, and we will work with you to resolve any problems that might arise.
If you would like to discuss this situation further, please contact me at 372-3311 or firstname.lastname@example.org
Dr. Claire Stinson
Vice President of Business and Fiscal Affairs
P.S. Please check the TTU web site for more information on what occurred and how you can protect yourself. Visit https://www.tntech.edu/univadv/ocm/datasecurity/.
The Federal Trade Commission recommends that you call the toll-free fraud number of any of the three nationwide consumer reporting companies and place an initial fraud alert on your credit reports. An alert can help stop someone from opening new credit accounts in your name.
P.O. Box 740241, Atlanta, GA 30374- 0241
P.O. Box 9532, Allen, TX 75013
Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
You are entitled to order free copies of your credit reports, and, if you ask, only the last four digits of your SSN will appear on your credit reports. Once you get your credit reports, review them carefully. Look for inquiries from companies you haven't contacted, accounts you didn't open, and debts on your accounts that you can't explain. Check that information, like your SSN, address(es), name or initials, and employers are correct. If you find fraudulent or inaccurate information, get it removed. For more details about protecting your identity, visit the Federal Trade Commission website at http://www.ftc.gov/bcp/edu/pubs/consumer/idtheft/idt04.shtm#CRContact
Once you've taken these precautions, watch for signs that your information is being misused. If your information has been misused, file a report about the theft with the police immediately, file a complaint with the Federal Trade Commission, and notify the TTU Records Office immediately.