Facilities & Business Services

  A service request is the easiest way to report a maintenance issue on campus. Tell us where the problem is and what needs attention, and we'll take it from there. You'll be able to receive updates on your request, and the information helps us identify and address recurring issues around campus. 

A service request is the initial request an end user makes through the request portal. Once the service request is received and approved by Facilities, it is flipped into a work order.

 

Work orders are completed based on priority as determined by trade supervisors, and most requests are addressed within 30 days. Emergency issues are handled as quickly as possible. Our technicians work hard to respond promptly while supporting the needs of the entire campus. Thank you for your patience and understanding. 

If you believe your issue is a maintenance emergency, please call 931-372-3227 in addition to submitting a service request.

 

Contact University Police at 931-372-3234.

All communication is requested to go through the Facilities office. Following this established chain of communication allows technicians to perform work efficiently, and it allows the work order control clerk to process requests and coordinate work orders most effectively.

Technicians start work at 6:00 am to allow for minimal disruptions to campus schedules. If you receive a completion notice and have verified the work has not been completed, contact the Facilities office at facilities@tntech.edu or extension 3227 (3226 for Residential Life work orders).

Please choose the closest location to the room where service is being requested and make a note in the description box of the correct location. 

First, determine the area affected. This could be the building, a floor, or even campus grounds.

If the issue is for the BUILDING, select your building in your service request, then in the choose area # box, type B and the building option will populate.
If the issue is for a FLOOR, select your building, then in the choose area # box, type F and the floor options will populate.
If the issue is varied but on the same Floor, you can keep the floor option then list the specific locations in the description box. This accurate information allows our technicians to troubleshoot and repair effectively.
If the issue is for the GROUNDS outside the building, select your building in your service request, then in the choose area # box, type Gr and the grounds option will populate.

Enter a service request with your billable index. When entering the description, start with "Quote First." This will alert our Work Order Control Clerk to get the request quoted and emailed to the requestor for approval prior to work being done.

Different factors can determine why a service request is rejected. However, a rejection reason will be listed in the email response. The most common rejection is for duplicate requests for the same issue. 

Feel free to reach out to Facilities at facilities@tntech.edu or extension 3227 with any questions.

Bats and bees are both protected species and must be handled according to state and federal guidelines. If you have a bat or bee issue inside or attached to a building, please submit a service request through the service request portal.

If there is an animal located within the building, please submit a service request through the service request portal. Once received, a Facilities technician will review the situation and determine the best way to remove the animal from the building.

Key requests must submitted via a service request through the request portal. A completed and signed key request form pdf must be attached to the request. Key requests will not be accepted by any other submission outside of a service request.

Key Request and Key Return forms are located under the Request Forms section on the Facilities & Business Services website. Any additional key questions can be directed to facilities@tntech.edu or 372-3226.

Per TTU Policy 561 - Key Control, all keys must be returned to Facilities on or before the employee's last working day.

Once the vehicle has been delivered to campus, bring the bill of sale/invoice and title to the Facilities office. Facilities will complete all the necessary paperwork for the title transfer, license plate and any required fuel cards.

Vehicle tags take approximately forty-five (45) days to receive.

 

Fuel cards take approximately one week to receive.

 

Fuel is charged to departments via IDT monthly. Fuel Cards are charged one month behind and per gallon rate is based off current OPIS pricing. All fuel receipts must be returned to the Facilities department by the 10th of the following month. Receipts can be sent by interoffice mail (Attention: Fuel Receipts, Box 5041), emailed to Facilities at facilities@tntech.edu, or hand delivered to the Facilities & Business Services office.

The Warehouse is open Monday-Friday, 7:00 am-11:00 am and 12:00 pm-3:00 pm.

**Closed for lunch between 11:00 am-12:00 pm**

915 North Whitney Avenue, Cookeville, TN 38505

 

Once you have placed your order with the vendor, contact the Warehouse at 372-6224 and supply them with the supplier's name, carrier's name and approximate size of delivery.

If you are requesting the items be delivered to a secondary location, a service request with the billing index and COA you would like charged is required.

 

Surplus can be viewed every Tuesday 8:00 am-11:00 am and Friday 12:00 pm-3:00 pm.

Submit a service request including the billing index and COA you would like the delivery charged to and location of delivery.

Due to egress issues and safety compliance, items cannot be left in hallways. Instead, surplus items should be clearly marked and consolidated in a room or designated storage location. Blocking hallways, even partially, would be problematic in the event of an emergency. This also causes issues during non-emergency times for members of campus community who are visually impaired or utilizing mobility devices such as wheelchairs or crutches.

We are aware that some hallways are wider than others, but to maintain consistency and the highest level of safety to campus community, surplus in hallways will not be allowed. When a work order is received stating surplus has been left in a hallway, the requestor will receive an email with instructions to move the surplus into a room and reply to the email with the new location.

Labelling items as surplus and attaching pictures to your work request assures that the correct items are removed.