Navigate360

Currently enrolled or admitted students can download the mobile app on their Apple or Android device. Navigate360 Student is also available through TechExpress (campus portal) via QuickLinks (see link "Nav360Stu"). Review each option below to determine the best option for you to access Navigate360 Student.

 

Option 1: Mobile App

1. Download the mobile app

 

2. Open the app and search for "Tennessee Technological University"

3. Follow the login instructions and use your Tennessee Tech domain account (e.g, AWEagle42@tntech.edu), password, and multifactor authenticator.

3a. For students who need assistance with their domain account username and password, please visit the ITS Self-Service Portal help article "Setting up your Tennessee Tech Account" - https://services.tntech.edu/TDClient/1878/Portal/KB/Article/111666/Setting-up-your-Tennessee-Tech-Account 

Note: Students must be a current enrolled or admitted student to access Navigate360 Student. To login, use the same credentials as you would for your Tech domain account with TechExpress (campus portal) and your campus email.

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Option 2: Access Web-based (Browser) Version

1. Visit https://techconnect.navigate.eab.com/ 

2. Locate the blue button "Login with your school account" and select it.

3. Follow the login instructions and use your Tennessee Tech domain account (e.g, AWEagle42@tntech.edu), password, and multifactor authenticator.

3a. For students who need assistance with their domain account username and password, please visit the ITS Self-Service Portal help article "Setting up your Tennessee Tech Account" - https://services.tntech.edu/TDClient/1878/Portal/KB/Article/111666/Setting-up-your-Tennessee-Tech-Account 

Note: Students must be a current enrolled or admitted student to access Navigate360 Student. To login, use the same credentials as you would for your Tech domain account with TechExpress (campus portal) and your campus email.

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Option 3: Access Web-based (Browser) Version via Navigate360 (campus portal)

1. Visit https://express.tntech.edu

2. Follow the login instructions and use your Tennessee Tech domain account (e.g, AWEagle42@tntech.edu), password, and multifactor authenticator.

2a. For students who need assistance with their domain account username and password, please visit the ITS Self-Service Portal help article "Setting up your Tennessee Tech Account" - https://services.tntech.edu/TDClient/1878/Portal/KB/Article/111666/Setting-up-your-Tennessee-Tech-Account 

3. In your QuickLinks section at the top, locate the "Nav360Stu" icon  and select it.

4. Navigate360 Student will then open in a new window/tab within your browser.

Note: Students must be a current enrolled or admitted student to access Navigate360 Student. To login, use the same credentials as you would for your Tech domain account with TechExpress (campus portal) and your campus email.

Through Navigate360 Student, enrolled Tennessee Tech students are able to...

• • Appointment Scheduling (academic advisor, tutoring services, financial aid, Volpe Library Study Room, and more)
  • Access Study Buddies
  • Request assistance through Hand Raise
  • Utilize Nav360 Guide (Your Personal Student Success Assistant)
  • Stay Organized & Informed (Class Schedule, To Dos, Calendar, Advising Documents, and Notifications)
  • Navigate Registration Holds Center with Resolution Guide
  • Search for On- and Off-Campus Student Resources & Success Team
  • Discover Major Explorer for Undergraduate Majors

One reason you may be having unexpected issues with Navigate360 Student, especially if there is no outage or known issue with Navigate360, could be an issue with your browser or your mobile app may need to be updated. Additionally, if you are seeing a "502 Bad Gateway" error message when using a browser (Chrome, Firefox, Safari, or Edge), you will need to clear your browser history and cache.

Also, always ensure that: 

• Update your browser.
• Clear your browser cache and cookies using the directions below.
• Make sure you completely close and restart your browser after clearing your cache.

 

How to Clear Your Browser Cache and Cookies

Chrome

• On your computer, open Chrome.
• At the top right, click More .
• Click More tools  Clear browsing data.
• At the top, choose a time range. To delete everything, select All time.
• Next to "Cookies and other site data" and "Cached images and files," check the boxes.
• Click Clear data.

 

Microsoft Edge

To clear your browser cache and cookies in Microsoft Edge, go to Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del. You can also type "edge://settings/clearbrowserdata" in your address bar to access this function.Clear your browsing history, cookies, and cached images and files in minutes.

 

Safari

1. In the Safari app  on your Mac, choose History > Clear History, then click the pop-up menu.
2. Choose how far back you want your browsing history cleared.

For mobile Safari:

1. Open the Settings app, then select Safari.
2. Scroll down, then select Clear History and Website Data.
3. Tap Clear History and Data to confirm.

 

Firefox

• In the Menu bar at the top of the screen, click Firefox and select Preferences.
• Select the Privacy & Security panel.
• In the Cookies and Site Data section, click Clear Data...
• Remove the check mark in front of Cookies and Site Data.
• With Cached Web Content check marked, click the Clear button.
• Close the Settings page. Any changes you've made will automatically be saved.

If you find you are unable to login to Navigate mobile app, first try accessing the web-based (browser) version through TechExpress (https://express.tntech.edu). 

If you have just recently been admitted or enrolled within courses, it may take 1-2 business days for your account and information to load into the system.

If none of these two scenarios apply to you, please contact Navigate@tntech.edu for further guidance and assistance.

Your academic advisor will be assigned to you after you complete advisement and registration for your first semester. Once your academic advisor has been assigned, they will be displayed in two locations:

Option 1: TechExpress (campus portal) within the "Student Life" section and tab "My Advisor".

Option 2: Within Navigate360 Student, access the Resources section and choose "People".

If you do not have an academic advisor assigned to you, visit the "How do I get advised?" website.

Changes to your student account, including resolving holds, registering for or dropping a class(es), or changing your major may take 1-2 business days to be processed. This information should be reflective within Navigate360 Student within 24 hours after the information is updated within your Student Account in Eagle Online. If you notice that it has been several days and your Eagle Online and TechExpress (campus portal) show the correct information but Navigate360 Student does not, please contact Navigate@tntech.edu for further guidance and assistance.

Allow 2-3 business days for updates to your hold status after you have worked with the department(s) to address them. If you still see that you have an Active Hold(s) on your account in Navigate360, but do not see any holds listed within your Eagle Online account, then contact Navigate@tntech.edu. In your message, please include the specific hold(s) in question so we can best support you in resolving any issues.

Navigate360 Student uses SMS text messaging from a 5-digit number to communicate appointment reminders and messages from academic advisors and other student support services. Depending on your mobile carrier and plan, messaging and data rates may apply.

If you think you may have opted out of Navigate360's SMS messages, you can opt-in again using the following steps:

1. On your mobile device, open up a new text message.
2. For the number, type in 915-52.
3. Next, in the message field, type START.
4. You should then receive the following response: "You have opted in to receive texts to this number. Reply 'STOP' to opt back out. Msg & Data rates may apply."
5. Save the number "915-52" in your contacts as "TN Tech Navigate360" so you can stay informed, connected, and on-time for your Navigate360 Student appointments.

If you choose to "opt-out" of SMS messages from Navigate360, a copy of the text messaging being sent will be converted to an email and sent to your campus email account.

Text-Based Scams Reminder...

This is a reminder to beware of text and SMS-based scams targeting individuals. These messages typically claim to be from university officials, departments, or other students and aim to defraud Tech students.

A few things to know:

1. Beware of text messages stating your Tennessee Tech account is about to be deactivated/locked/shut down/needs confirmation to stay active. TN Tech will NEVER send you text messages regarding your email/account/Office 365 status.
2. Beware of "job offers" that are sent via text, especially if offering large sums of money to perform basic tasks like purchasing gift cards.
3. Beware of text messages offering you money for your profile picture or other profile materials on GroupMe or other social media. This is a common "advance fee scam."

If you receive a suspicious text message:

1. Do not reply to the text or interact with the sender
2. Block the phone number
3. Send a screenshot to Phishing@tntech.edu

Many instructors may use TechExpress (the campus portal) for recording attendance for their class. This information is then communicated to Navigate360.

There are two methods instructors may use to record class attendance using TechExpress:

• Roll Call Attendance
• QR Code-Based Attendance

Information about both of these methods is available within the Self-Service Portal knowledge base by clicking on this following link - https://services.tntech.edu/TDClient/1878/Portal/KB/ArticleDet?ID=133681.

If you have issues with the QR code, you may receive an error stating "It looks like we are unable to access your Express Device ID." (screenshot below)

If you receive this error message, you will need to do as it states. You will need to either...

1. Exit your incognito window or inPrivate browsing and rescan the QR code
2. Click "Let's get it registered" so that you can register your device with TechExpress and then rescan the QR code.

If you still having issues with this process..., please reach out to the IT Help Desk for more assistance via email at helpdesk@tntech.edu or via phone at (931) 372-3975.

1. Login to Navigate360 Student

1a. If using Navigate360 Student mobile app... Once you login to Navigate360 Student, locate the the waffle icon to see available features and tools.

1b. If using Navigate360 web-based (browser)... Once you login to Navigate360 Student, locate the View My Attendance icon on the left-side navigate pane.

2. Select View My Attendance. This will open your default browser and link to review your reported attendance. Note: If you are using the mobile app, you may have to login to the website using your Tennessee Tech domain credentials.

3. On your Student Home, you should see the courses you are enrolled in for the term.

3a. Each item listed is "WYSIWYG - What You See Is What You Get". Note: Ensure that the "Term" dropdown is set to be the current semester.

3b. If you have not registered for the current semester, then the last enrolled term information and courses may be shown.

3. Click on the link under the Absence column to see you attendance recorded for the course you are wanting to review. Note: Not all instructors may report attendance. Please check with your course syllabi for any attendance policies and expectations. For any questions or concerns regarding the attendance reported, please reach out to the course's instructor.

A Reminder About Class Attendance... Regardless of the course, class attendance matters. Research has shown that regular class attendance is a better predictor of academic success than any other factor. Routinely attending class leads to higher grades and improved academic engagement. For more information regarding Tennessee Tech's efforts related to students' class attendance, visit www.tntech.edu/flightpath/.

Users may add their pronouns to their account within Navigate360 Student. To add or update pronouns, use the following steps.

1. Login to Navigate360 Student

1a. If using Navigate360 Student mobile app... Once you login to Navigate360 Student, locate the the waffle icon to see available features and tools.

1b. If using Navigate360 web-based (browser)... Once you login to Navigate360 Student, locate the View My Attendance icon on the left-side navigate pane.

2. Locate your Account

2a. In the mobile app, this will be located in the top of the app on the left side with an icon that looks like an ID card. 

2b. In the web-based (browser), locate your initials in the top right of the Navigate360 Student app.

3. Select Account

4. Next, select "Edit Pronouns"

5. From the dropdown list, choose your preferred pronouns.

6. Select "Save"

Pronouns will show to your advisor, tutors, and other university staff that utilize Navigate360 to provide you with services through the platform.