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TransferMate Payments

 

TransferMate

Your student account is the place for paying your tuition and fees online.  Tennessee Tech has teamed up with TransferMate to provide a streamlined and secure payment method through your student account that also reduces bank fees and improves you payment experience.  With TransferMate, students can pay tuition and fees in their local currency from nearly any country.

TRANSFERMATE TUTORIAL VIDEO


What are the Benefits?

  • Accurate currency conversions
  • Competitive exchange rates
  • Local currency payment methods
  • Faster payment posting to your student account
  • Exceptional customer Service

TransferMate FAQs

  • Who can I contact for assistance?

    For transaction-specific questions, contact TransferMate via Skype, Live Chat, Email or Phone.  Details here:https://transfermateeducation.com/customerservice.aspx#

    For questions related to your student account, contact Tennessee Tech's Bursar's Office at (931) 372-3311 or bursar@tntech.edu.

  • Will I be charged?

    All international payments made through TranferMate are completely free of charge although you may be charged by your bank for making a local transaction, this is unfortunately out of our control.  

    Domestic transactions are subject to a $20 fee to cover costs.

  • Why provide identification?

    By law, TransferMate is required to identify the person transferring funds to their bank account.  Your identification will ensure that you and your institution are protected against Money Laundering attempts.

  • How will I know if my payment has been successful?

    Once your payment has been received, the pending payment will be removed and the transaction added to the Payment History in your student account center on EaglePay.  Additionally, you will receive an email confirming that your payment was successful.

  • How long does a transaction take?

    Once TransferMate has received your payment into the local bank account in your country, TransferMate sends your payment the same day from our account to Tennessee Tech.  These payments are generally received by Tennessee Tech the same day if payments are received into our local account in your country before 2PM GMT.

  • When will my payment be posted to my student account?

    Your payments will automatically be posted to your student account within 24-48 hours from payment completion.

  • Where are TransferMate payments show in EaglePay?

    When the student registers the payment it is displayed on the home page as a Pending Alternate Payment Method.  Once the payment is made, and funds are confirmed by TransferMate, the student account is updated and it can be seen in the Payment and Account History.

  • Can my family have access to my student account in EaglePay?

    Students may set up authorized users to view their billing information and or their student bill on their behalf.  Please note that, in accordance with FERPA, this does not allow the authorized user to view the student's academic records, course schedule, or other personal information.  Authorized users may view student account activity, make payments, ans set up payment plans.

    HOW TO SET UP AN AUTHORIZED USER

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