Document Delivery

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 Get It Now (Articles on Demand)

REQUESTS PER MONTH
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
July 4  0 201 30 45
August 5 2 422 15 13
September 7 16 1,420 28 30
October 8 7 672 29 35
November 8 17 1 55 22
December 5 1 0 33 8
January 5 7 0 70 17
February 1 9 0 119 52
March 7 17 0 84 22
April 4 5 0 84 24
May 0  0 0 69 24
June 0  0 0 150 27
TOTALS: 54 81 2,716 766 319
REQUESTS PER COLLEGE
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
Ag & HEC 178   22 73 13
A&S 2525   243 110 32
Business 220   41 14 9
Education 1668   613 166 71
Engineering 1970   403 300 159
Interdisciplinary 351   47 34 22
Music & Art 195        
Nursing 617   197 39 9
Other 655   45 30 4

Borrowing Statistics

These are requests made by Tennessee Tech patrons to borrow items from other libraries.

ANNUAL BORROWING
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
Requests 8,092 9,122 8,265 11,353 9,814
Filled 6,122 6,371 5,556 8,057 7,163
Fill Rate 75.65%* 69.84%* 67.22%* 70.97%* 72.99%*
*BORROWING CANCELLATION REASONS (where patron still gets items)
2018-2019 2017-2018 2016-2017 2015-2016 2014-2015 Reason
83 115 227 258 163 articles we have online (article is emailed)
127 163 169 233 335 articles we have in print (article is scanned and emailed)
55 65 57 88 77 books we own in print (so they can check out)
1077 1,421 1,662 1,764 1,212 available in Google Scholar (article is emailed)
64 82 117 104 112 patrons previously requested and received articles
1406 1,846 2,235 2,447 1,899 TOTAL items we did not fill via ILL but patron still received
93.03% 90.08% 94.26% 92.52% 92.34% new fill rate for patrons receiving items
BORROWING DETAILS
  REQUESTS TOTAL FILLED THROUGH ILL FILLED PHYSICAL ITEMS TURNAROUND TIME - PHYSICAL ITEMS FILLED ARTICLES TURNAROUND TIME - ARTICLES TOTAL UNFILLED*
2018-2019 8,092 6,122 1,164 AVG. 9.7 DAYS 4,958 AVG. 3.1 DAYS 1,970
2017-2018 9,122 6,371 1,102 AVG. 10.2 DAYS 5,269 AVG. 4.6 DAYS 905
2016-2017 8,265 5,556 890 AVG. 10.0 DAYS 4,666 AVG. 3.3 DAYS 2,709
2015-2016 11,353 8,057 1,391 AVG. 10.5 DAYS 6,656 AVG 3.3 DAYS 3,296
2014-2015 9,814 7,163 1,388 AVG. 10.0 DAYS 5,825 AVG. 3.1 DAYS 2,641

Lending Statistics

These are requests made by other libraries to borrow Tennessee Tech materials.

ANNUAL LENDING
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
Requested 2,194 1,987 2,073 2,222 2,320
Loaned 944 902 937 1,095 974
Fill Rate 43.03% 45.39% 45.20% 49.28% 41.98%
LENDING DETAILS
  REQUESTS TOTAL FILLED FILLED PHYSICAL ITEMS FILLED ARTICLES TOTAL UNFILLED
2018-2019 2,194 944 822 122 1,250
2017-2018 1,987 902 751 151 1,085
2016-2017 0,073 937 802 135 1,136
2015-2016 2,222 1,095 944 151 1,127
2014-2015 2,320 974 776 198 1,346

Requests by User Type / Status

These are requests made by Tennessee Tech users to borrow items from other libraries.

BORROWING REQUESTS BY STATUS
  2018-2019 2017-2018 2016-2017 2015-2016 2014-2015
Faculty / Staff 2,586 2,441 2,417 3,021 3,004
Graduate 2,606 3,214 3,279 5,148 3,876
Undergraduate 3,187 3,630 2,762 3,468 3,627
TOTALS: 8,379 9,285 8,458 11,637 10,507

Firefly Delivery Service

  Pieces Picked Up Pieces Dropped Off Average Pickup (Days) Average Drop-Off (Days)
2018-2019 493 547 5.19 5.76

Document Delivery Notes

2018-2019:  The library started using a new InterLibrary Loan shuttle service called Firefly.  With Firefly, library materials are picked up and dropped off at almost all libraries across the state.

2016-2017: ILL borrowing decreased this year in every month and across all user types. The fill rates and turnaround times have remained. Get It Now was available through our new library system beginning in July, but it could not effectively be limited to faculty and graduate students only. Due to its excessive use and cost, it was turned off in October.

2015-2016: ILL borrowing has increased while lending has been fairly steady, especially since our lending stats do not include February article statistics since there was a glitch in our system. Document scanning decreased, which is not surprising as our print journals get less and less use, and we transition to more online resources. Get It Now more than doubled this year with the most common users in engineering and education.

2014-2015: ILL has continued to increase, with borrowing requests almost tripling in the last two years. The turnaround times this year are a little skewed due to the terrible winter weather. The ILL department was closed for approximately two weeks throughout February and March, which definitely affected the turnaround time. Although document scanning went down slightly, it still seems to be much appreciated by our patrons. It most likely decreased because of a large print journal weeding project in Summer 2013. The use of Get It Now approximately doubled this year.

2013-2014: ILL has increased dramatically over the past two years. The document scanning is proving to be a valuable service has usage has drastically increased. This scanning happens when an ILL request is cancelled because we have the article in print. The print article is then scanned and emailed to the patron. Get It Now is an article on demand service that was released in September 2013. Graduate students and faculty can request an article and the library pays the per-article fee.

2012-2013: The library began using ILLiad for ILL in July 2012. This allows patrons to request materials themselves without going through a library employee. This means they often request materials we already have, so there are less "filled" requests via ILLiad. This system can also affect other statistics for the 2012-2013 report compared to previous years. 

 

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