Document Delivery

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 Document Scanning

  2017-2018 2016-2017 2015-2016 2014-2015 2013-2014
Faculty / Staff 27 32 42 91 118
Graduate Student 57 79 110 142 230
Undergraduate Student 36 44 74 98 103
TOTALS: 120 155 226 331 451

Get It Now (Articles on Demand)

REQUESTS PER MONTH
  2017-2018 2016-2017 2015-2016 2014-2015 2013-2014
July   201 30 45 n/a
August 2 422 15 13 n/a
September 16 1,420 28 30 7
October 7 672 29 35 4
November 17 1 55 22 4
December 1 0 33 8 4
January 7 0 70 17 18
February 9 0 119 52 13
March 17 0 84 22 26
April 5 0 84 24 33
May   0 69 24 11
June   0 150 27 44
TOTALS: 81 2,716 766 319 164
REQUEST DETAILS
  2017-2018 2016-2017 2015-2016 2014-2015 2013-2014
avg. hours per request   2.9 1.9 2.6 1.5
0-29 minutes   1,724 626 124 79
30-59 minutes   156 27 29 15
60-119 minutes   118 19 38 28
2+ hours   718 92 128 42
TOTAL REQUESTS:   2,716 766 319 164
# of unique requestors   805 239 113 51
avg. articles per year   2,008 2,007 2,003 2,005
total $   $85,075 $19,563 $8,132 $4,138
avg. $ per article   $31.32 $25.54 $25.49 $25.23
REQUESTS PER COLLEGE
  2017-2018 2016-2017 2015-2016 2014-2015 2013-2014
Ag & HEC   22 73 13 0
A&S   243 110 32 44
Business   41 14 9 2
Education   613 166 71 54
Engineering   403 300 159 60
Interdisciplinary   47 34 22 2
Nursing   197 39 9 1
Other   45 30 4 1

Borrowing Statistics

These are requests made by Tennessee Tech patrons to borrow items from other libraries.

ANNUAL BORROWING
  2017-2018 2016-2017 2015-2016 2014-2015 2013-2014
Requests 9,122 8,265 11,353 9,814 5,831
Filled 6,371 5,556 8,057 7,163 4,225
Fill Rate 69.84%* 67.22%* 70.97%* 72.99%* 72.46%*
*BORROWING CANCELLATION REASONS (where patron still gets items)
2017-2018 2016-2017 2015-2016 2014-2015 2013-2014 Reason
115 227 258 163 279 articles we have online (article is emailed)
163 169 233 335 438 articles we have in print (article is scanned and emailed)
65 57 88 77 46 books we own in print (so they can check out)
1,421 1,662 1,764 1,212 245 available in Google Scholar (article is emailed)
82 117 104 112 72 patrons previously requested and received articles
1,846 2,235 2,447 1,899 1,080 TOTAL items we did not fill via ILL but patron still received
90.08% 94.26% 92.52% 92.34% 90.98% new fill rate for patrons receiving items
BORROWING DETAILS
  REQUESTS TOTAL FILLED THROUGH ILL FILLED PHYSICAL ITEMS TURNAROUND TIME - PHYSICAL ITEMS FILLED ARTICLES TURNAROUND TIME - ARTICLES TOTAL UNFILLED*
2017-2018 9,122 6,371 1,102 AVG. 10.2 DAYS 5,269 AVG. 4.6 DAYS 905
2016-2017 8,265 5,556 890 AVG. 10.0 DAYS 4,666 AVG. 3.3 DAYS 2,709
2015-2016 11,353 8,057 1,391 AVG. 10.5 DAYS 6,656 AVG 3.3 DAYS 3,296
2014-2015 9,814 7,163 1,388 AVG. 10.0 DAYS 5,825 AVG. 3.1 DAYS 2,641
2013-2014 5,831 4,225 921 AVG. 9.3 DAYS 3,304 AVG. 3.3 DAYS 1,606

Lending Statistics

These are requests made by other libraries to borrow Tennessee Tech materials.

ANNUAL LENDING
  2017-2018 2016-2017 2015-2016 2014-2015 2013-2014
Requested 1,987 2,073 2,222 2,320 2,511
Loaned 902 937 1,095 974 1,486
Fill Rate 45.39% 45.20% 49.28% 41.98% 59.18%
LENDING DETAILS
  REQUESTS TOTAL FILLED FILLED PHYSICAL ITEMS FILLED ARTICLES TOTAL UNFILLED
2017-2018 1,987 902 751 151 1,085
2016-2017 0,073 937 802 135 1,136
2015-2016 2,222 1,095 944 151 1,127
2014-2015 2,320 974 776 198 1,346
2013-2014 2,511 1,486 861 625 1,025

Requests by User Type / Status

These are requests made by Tennessee Tech users to borrow items from other libraries.

BORROWING REQUESTS BY STATUS
  2017-2018 2016-2017 2015-2016 2014-2015 2013-2014
Faculty / Staff 2,441 2,417 3,021 3,004 2,222
Graduate 3,214 3,279 5,148 3,876 2,468
Undergraduate 3,630 2,762 3,468 3,627 1,536
TOTALS: 9,285 8,458 11,637 10,507 6,226

Document Delivery Notes

2017-2018:

2016-2017: ILL borrowing decreased this year in every month and across all user types. The fill rates and turnaround times have remained. Get It Now was available through our new library system beginning in July, but it could not effectively be limited to faculty and graduate students only. Due to its excessive use and cost, it was turned off in October.

2015-2016: ILL borrowing has increased while lending has been fairly steady, especially since our lending stats do not include February article statistics since there was a glitch in our system. Document scanning decreased, which is not surprising as our print journals get less and less use, and we transition to more online resources. Get It Now more than doubled this year with the most common users in engineering and education.

2014-2015: ILL has continued to increase, with borrowing requests almost tripling in the last two years. The turnaround times this year are a little skewed due to the terrible winter weather. The ILL department was closed for approximately two weeks throughout February and March, which definitely affected the turnaround time. Although document scanning went down slightly, it still seems to be much appreciated by our patrons. It most likely decreased because of a large print journal weeding project in Summer 2013. The use of Get It Now approximately doubled this year.

2013-2014: ILL has increased dramatically over the past two years. The document scanning is proving to be a valuable service has usage has drastically increased. This scanning happens when an ILL request is cancelled because we have the article in print. The print article is then scanned and emailed to the patron. Get It Now is an article on demand service that was released in September 2013. Graduate students and faculty can request an article and the library pays the per-article fee.

2012-2013: The library began using ILLiad for ILL in July 2012. This allows patrons to request materials themselves without going through a library employee. This means they often request materials we already have, so there are less "filled" requests via ILLiad. This system can also affect other statistics for the 2012-2013 report compared to previous years. 

 

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